Team Leader with a High Level of Italian
hace 2 días
Perfiles Atención al Cliente y Soporte Técnico
De duración indefinida
Madrid, Spain
Full-time
Desde 25.000 €
- Incorporación inmediata
**¿Dónde trabajarás?**:
The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world.
**¿Qué harás?**:
- In your day-to-day:
- You will reach the requested average calls per agent in your team
- You will accomplish the requested % quality for each of the team members
- You will increase the team's performance
- You will avoid absenteeism % over the proposed objective
- You will control and manage the team's shifts, rotation, and holidays
- You will train new team members
- You will speed up new agents ramp up to the proposed target
- You will do administrative tasks/Reporting/Data Analysis
- You will audit agent's calls to meet the quality and process assurance
- You will help training new hires / re-train and update existing agents
**¿A quién buscamos?**:
- You are the perfect match if:
- You have a high level of Italian
- You can speak Spanish is a plus but not mandatory
- You are a communicative person and you know how to show empathy with people
- You have good organizational skills
- You are a good learner and teacher
- You are someone flexible and you are able to adapt to different situations
- You have a demonstrable knowledge of Word and Excel
- You have passion for the world of new technologies
**¿Qué ofrecemos?**:
- We're offering:
- You'll get a permanent contract with 2 weeks training
- You'll have up to 23 holidays/year
- You'll have many career development opportunities
- You'll work with a multicultural team
**¿Necesitas + info?**:
Claudia Baltazar- (+34) 932310000 (Ext. 108)
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