Team Leader with a High Level of English

hace 2 días


Madrid, España Talent Search People A tiempo completo

Do you have experience as a Team Leader and a high level of English? Don't miss this opportunity to lead a Customer Service team in Madrid

Tasks

**In your day-to-day**:

- You will reach the requested average calls per agent in your team
- You will accomplish the requested % quality for each of the team members
- You will increase the team's performance
- You will avoid absenteeism % over the proposed objective
- You will control and manage the team's shifts, rotation, and holidays
- You will train new team members
- You will speed up new agents ramp up to the proposed target
- You will do administrative tasks/Reporting/Data Analysis
- You will audit agent's calls to meet the quality and process assurance
- You will help train new hires / re-train and update existing agents

**Requirements**:
**You are the perfect match if**:

- You have a high level of English
- You can speak Spanish (it's a plus)
- You have experience as a Team Leader of a Customer Service team
- You are a communicative person and you know how to show empathy with people
- You have good organizational skills
- You are a good learner and teacher
- You are someone flexible and you can adapt to different situations
- You have demonstrable knowledge of Word and Excel
- You have a passion for the world of new technologies

**Benefits**:
**We're offering**:

- You'll have a permanent contract with 2 weeks of training
- You'll have a hybrid working model
- You'll have up to 23 holidays
- You'll work in a multicultural team
- You'll have many career development opportunities



  • Madrid, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Madrid, Spain Full-time Desde 25.000 € - Incorporación inmediata **¿Dónde trabajarás?**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **¿Qué...


  • Madrid, España Talent Search People A tiempo completo

    Do you have experience as a Team Leader and a high level of Italian? Don't miss this opportunity to lead a Customer Service team in Madrid! Tasks **In your day-to-day**: - You will reach the requested average calls per agent in your team - You will accomplish the requested % quality for each of the team members - You will increase the team's performance -...


  • Madrid, España Page Personnel España A tiempo completo

    Supports and monitors centralized shared service team in Budapest on AP accounting, T&E and General Ledger entries - Approval of AP invoices through Concur app - Monitoring of AP and travel expenses payments - Fleet management - Provide support for system implementations, integration activities and new initiatives. Perform system/process testing as...


  • Madrid, España Page Personnel España A tiempo completo

    Ensure all staff members comply with the HR standards - Implement the management strategy - Maintain good Employee Relationships - Coordinate the required recruitment in collaboration with the Leadership team - Detect and implement training needs for all staff members - Provide support to Business Manager int he analysis and actions required and...


  • Madrid, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte Técnico De duración indefinida Madrid, Spain Full-time Desde 25.000 € - Incorporación inmediata **¿Dónde trabajarás?**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **¿Qué...


  • Madrid, España BSP executive A tiempo completo

    **¿Dónde trabajarás?**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **¿Qué harás?**: - Your tasks will be but not limited to: - You will increase the team performance: reaching the requested average calls per agent in their...


  • Madrid, España Talent Search People A tiempo completo

    **Organization**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **Function**: - Your tasks will be but not limited to: - You will increase the team performance: reaching the requested average calls per agent in their team, global -...


  • Madrid, España Talent Search People A tiempo completo

    **Organization**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **Function**: - Things you will do in a daily basis: - You will reach the requested average calls per agent in his/her team, global - You will accomplish the requested %...


  • Madrid, España BSP executive A tiempo completo

    **¿Dónde trabajarás?**: The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world. **¿Qué harás?**: - Things you will do in a daily basis: - You will reach the requested average calls per agent in his/her team, global - You will accomplish the...


  • Madrid, España Page Personnel España A tiempo completo

    Support a company's human resources department in the daily administration of its activities. - Assist with reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents. - Maintains human resources records for employees by recording the hiring, transfer, termination,...