Customer Success Executive

hace 6 días

Barcelona, España TRAVELTRADE GROUP EUROPEAN UNION S.L. A tiempo completo

TRAVEL TRADE GROUP
- **Job Title: Customer Success Executive**:

- Location: Carrer de Sardenya, 229, 08013 Barcelona
- Terms: Permanent Contract, 40 hours per week,
- **Important Working Hours Flexibility: this position is based on shifts rotation: early morning, late night, bank holiday days, and weekends.**:

- Salary: To be discussed starting at 18K EUR Gross/year

**TRAVEL TRADE GROUP - about us.**
Travel Trade Group specializes in negotiation with travel suppliers to secure and distribute only the best rates. Our goal is to keep strong relationships with our suppliers, through ensuring pricing parity is protected, while also giving the opportunity for clients to sell opaquely and offer new types of packages.

**THE POSITION**
The Customer Success Executive day-to-day tasks consist of a variety of actions: answering the phone, calling customers and leads and replying to tickets including the handling of relocations of unhappy customers as well as upselling and suggesting upgrades, convert leads and increase the average baskets of the bookings. Also, preventing issue on spot, manage all the before check-in and claims post-travel requests.

The Customer Success Executive’s role is to ensure the customers receive outstanding support, before and after their stay and all their needs are met as well as increasing the sales average basket of the bookings.

**DUTIES & RESPONSIBILITIES**
- Final customer & deadline: He/she is responsible for ensuring that deadlines are met, and solutions or answers are provided on time. If issues arise with internal colleagues or external partner, he/she works with them to resolve the problem as quickly as possible to not affect the final customer / client.

**SKILLS & QUALIFICATIONS**

Communication skills - He/she should be excellent customer service & sales orientated communicator both orally and in writing (French and English (U.S is a plus).

Negotiation skills - Having wonderful customer service, sales and negotiation skills are key to this position as every lead should be converted and every client offered the opportunity to discover more.

Analyze spirit - An important aspect of this job is analyzing the situation and the problem at stake with the clients and the providers, to quickly sort out issues and sales.

Time & Stress management - meeting deadlines for tickets is key in this job, so applicants must be organized and able to manage their time effectively as well as able to work late shifts or early ones and extra hours if needed in crisis periods.

**WE OFFER**
- KPIs and bonus related to sales results achievement quarterly
- Full training, on-going coaching, and development opportunity
- Flexibility to work from home once trial period is done
- A nice office with free coffee, free beers, and events
- An energetic team, fun and eager to get to know you already

**English is the official language at the office. Please submit your resume in English if you apply.**

**Job Types**: Full-time, Permanent

**Salary**: From 18,000.00€ per year

Ability to commute/relocate:

- 08013 Barcelona, Barcelona: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- You have the rights to work in Spain and possess your NIE or DNI already?
- Are you ready to work during night shifts?
- Are you ready to work during week-ends?

**Language**:

- English (required)
- French (required)

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