Customer Success Executive
hace 2 días
About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , every day we support companies in improving their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart, innovative processes.
We know that success comes from People and deserves to be recognized. Proactivity and Reliability and Kindness are the core values of our Culture.
If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.
We are looking for
We are looking for a driven and enthusiastic
Customer Success Executive (m/f/d)
Portuguese Speaker, who desires to contribute to the growth and success of our Customer Success Team.
Your role in BizAway
As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:
● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
● Deliver seamless onboarding by tailoring BizAway's onboarding resources (guides, webinars, playbooks, training sessions) to each client's needs
● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
● Drive adoption of BizAway's platform, ensuring clients maximize value from our solutions
● Proactively identify and act on upsell opportunities to expand client usage and revenue
● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
● Proactively suggest actions and campaigns to improve the customer journey and enhance growth
Your basic qualifications
● You are fluent in Portuguese and English.
● You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
● You are proactive, organized, and thrive in a fast-changing environment
● You have strong communication skills and a client-first mindset
We are also interested in
● Experience in SaaS, Travel Tech, or fast-growing scale-ups
● Experience managing a large volume of B2B clients
● Additional language capabilities
Our offer
A seat on a scale-up with skyrocketing growth
Competitive salary and bonus opportunity
Career development and the chance to specialize in scalable Customer Success
Multicultural and international team in the heart of Barcelona
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Friday afternoons off
Flexible working policy (3 days in the office + 2 remote)
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
-
Customer Success Executive
hace 17 horas
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , every day we support companies in improving their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart,...
-
Customer Success Executive
hace 1 semana
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
-
Customer Success Executive
hace 1 semana
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
-
Customer Success Executive
hace 1 semana
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
-
Customer Success Executive
hace 2 días
Barcelona, Barcelona, España BizAway Srl A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , every day we support companies in improving their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart,...
-
Customer Success Executive
hace 1 semana
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
-
Customer Success Executive
hace 16 horas
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
-
Customer Success Executive
hace 15 horas
Barcelona, Barcelona, España BizAway Srl A tiempo completoAbout BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
-
Customer Success Executive
hace 1 semana
Barcelona, Barcelona, España Darwin AI A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...
-
Customer Success Manager
hace 17 horas
Barcelona, Barcelona, España Abacum Inc A tiempo completoAbout AbacumAbacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.Founded in 2020 by two former CFOs, we've grown into a global team of 100+ people...
