Client Service Kyc/aml Onboarding Team Lead

**SIGN UP FOR THE OFFER HERE

SCIB / SBGM is looking for a Client Service KYC/AML Onboarding Team Lead, based in our Boadilla del Monte office.

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

Santander Back-Offices Globales Mayoristas (SBGM) is a public limited company wholly owned by Banco Santander and is part of the Santander Corporate & Investment Banking Division. SBGM was created with the aim of being a center of excellence in the management of operations that require a high degree of specialization. It is focused on the execution of specialized processes and corporate projects in Global Businesses: Markets, Financing, Transaction Banking, Wholesale Risks, General Intervention, etc.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

WHAT YOU WILL BE DOING

As a Client Service KYC/AML Onboarding Team Lead, you will supervise and coordinate a team responsible of the onboarding of clients and also of the KYC/AML Refresh process mainly for Financial Institutions and banks. You will ensure that your team delivers an efficient client onboarding journey with standardized experience across geographies and business units; aiming at improving the client´s experience; Your mission is to represent the client and the business internally in the Client Due Diligence process.

We need someone like you to help us in different fronts:
Day-to-day management and oversight of the Client Onboarding team

Undertake Team performance assessments, 121’s, objective setting and review of training requirements

Responsible for building relationships with Senior Desk Heads and be main point of escalation for the Business

Ensuring regulatory and company compliance standards are met: maintaining internal controls and quality checks for the day-to-day onboarding process

Work closely with the local Client Service execution teams to ensure the throughput and Time to Market of New To Bank and Refresh Clients meets Business demand

Set -up a client / counterparty to do business with Santander;
Efficient client journey with standardised experience across entities and business units;
Deliver consistent client management (e.g. client feedback and complaints are captured and formally managed)

EXPERIENCE

+3 years’ experience in Client Service or related field

Relevant experience in KYC/AML, Financial Crime Operations or Regulatory Compliance is desirable

EDUCATION

Bachelor’s degree or equivalent required, Master’s degree is a plus. Area od study: Legal, Business, Economics

SKILLS & KNOWLEDGE

Strong Client orientation: Effective client and business engagement skills; Understand client needs and expectations in line with role specific requirements; Client focussed with demonstrated success in building relationships, engaging and services clients effectively and professionally

Commercial: Have a good understanding of the business coverage and requirements, be aware of what drives commercial success and deliver services to complement our business agenda and time to market expectations

People Management: Manage a team, support team members, provide knowledge sharing and coaching

Interpersonal skills. Ability to work and collaborate efficiently with other teams

Excellent communication skills - oral, written, in-person. Communication with senior people withing the organization and the clients

Self-organized and ability to work under pressure

understanding of corporate and institutional clients, their organizational structures and business needs

Risk Management: To identify, assess, manage and report risks and controls, enabling the achievement of strategic objectives

English and Spanish, any additional European language is a plus