Support Leader

hace 2 semanas


Malaga, España arelance A tiempo completo

Support Leader / Service Management en Málaga. ¿Cómo vas a afrontar tu desarrollo profesional? Seleccionamos un Especialista en Administración de Servicios con inglés y más de 5 años de experiência profesional para incorporación en un importante proyecto internacional ubicado en Málaga para Banca e Inversión. Se requiere residencia en Málaga dado que será necesario acudir a oficina al menos una vez por semana. **Requisitos**: >Experiência en administración y seguimiento de problemas para identificar causa raíz e implementar plan de mejora. - Experiência en definición de indicadores que permitan medir la calidad del servicio. - Experiência en definición reporte y análisis de KPIs. - Gestión de Equipos y Stakeholders. - Experiência en mejora de procesos basada en Data Driven Modeling. - Metodología ITIL. - Experiência en la modificación de procesos y procedimientos de operaciones de TI. - Inglés nível avanzado. - Valorable conocimientos de Six Sigma Kaizen Lean. - Valorable experiência en Sector Bancario. - Valorable experiência en la gestión de incidencias con ServiceNow. - Licenciatura en Informática Sistemas de Información Ingeniería Informática o similar. Valorable maestría en finanzas y negocios. ¿QUÉ OFRECEMOS? - Incorporación a un proyecto en continuo desarrollo. - Condiciones salariales a negociar en función de la experiência aportada y perfil. - Integración en un proyecto colaborativo en expansión. Si estás interesado/a en una gran oportunidad como ésta inscríbete Queremos conocerte itil, sla, kpi, servicenow, kaizen, lean, ddm



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