A&h Claims Team Manager

**About Chubb**

**Key Responsibilities**
- Lead Team Development: Coach, mentor, and lead a team of 16 claims processors handling Fast Track Claims. Monitor and evaluate team activity to consistently improve performance and develop talent. Lead by example and promote Chubb's CODE culture, ensuring adherence to Chubb Claims Handling Guidelines.
- Implement Claims Strategies: Be responsible for the implementation of Accident & Health (A&H) claims strategies and develop core processes to ensure the delivery of efficient service levels appropriate to the products sold.
- Set and Monitor Performance Targets: Identify stretch targets for key outcomes and report on performance metrics, including Cycle Time, Fast Track processing, CSP (Portal) usage, NPS & CSAT, Quality, and response times for Acknowledging correspondence and Effecting Payment.
- Generate Reports: Provide the claims manager with monthly and ad-hoc claims reports, managing performance and identifying areas for improvement.
- Manage Relationships: Assist with the management of key stakeholders and business relationships while building and maintaining strong client relations through timely and clear communication.
- Ensure Compliance: Ensure key controls are active and effective, adhering strictly to all compliance and regulatory requirements impacting the claims function. Utilize the claims peer review process to seek constant improvement.
- Facilitate Training and Development: Conduct regular training sessions and knowledge-sharing initiatives to keep the team updated on industry practices and Chubb policies.
- Recruitment and Onboarding: Involve yourself in the recruitment and onboarding processes of new team members to ensure a strong and capable workforce aligned with the center's goals.
- Support Growth and Strategy Implementation: Actively support the growth and strategic implementation of the Madrid Claims Centre, contributing to initiatives that enhance operational efficiency and service delivery.
- Represent Chubb: Act as a representative of Chubb at internal and external meetings.
- Contribute to Process Improvement: Analyze claims data and trends to identify opportunities for improving processes and enhancing customer service delivery across the EMEA region.

**Requirements and Experience**
- Bachelor’s degree in law is preferred.
- Proven leadership, team management, and motivational skills with a track record of developing high-performing teams.
- Previous claims management experience at a Team Leader or Supervisor level, demonstrating the ability to lead effectively in a claims environment.
- Experience with Accident & Health (A&H) or other commercial lines claims is advantageous and will be considered a valuable asset.
- Competent in Microsoft Office Suite with a sound understanding of the insurance and reinsurance market preferred.
- Strong problem-solving competencies with a practical and common-sense approach to addressing challenges encountered in day-to-day operations.
- Solid experience in claims handling within an insurance company or brokerage environment, showcasing expertise in the claims process.
- Exceptional integrity, dedication, and attention to detail, ensuring the highest standards of quality and compliance.
- Excellent communication, numeracy, and organizational skills for effective interaction with team members and stakeholders.
- Capability to analyze data and performance metrics to inform decision-making and facilitate continuous improvement.
- Strong interpersonal skills and the ability to build and maintain relationships with clients and third-party stakeholders.Proficiency in additional languages is a plus, reflecting the international nature of the EMEA team.

**What we offer in return**:

- 29+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
Comprehensive Learning & Development offer

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

**Diversity & Inclusion**

**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.