Empleos actuales relacionados con Guest Services Host - Mallorca Illes Balears provincia - Aethos

  • Bell Host

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who we are**: Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a...

  • Bell Host- Aethos Mallorca

    hace 1 semana

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who We Are** At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without...

  • Guest Experience- Aethos Mallorca

    hace 1 semana

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who We Are** At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without...

  • Guest Experience

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who We Are**: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just...

  • Guest Relations Manager

    hace 3 días

    Mallorca, Illes Balears provincia, España Ikos Resorts A tiempo completo

    **Who do you want to become?** Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”? At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to...

  • Night Auditor

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who we are**: Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a...

  • Front Office Supervisor

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Aethos A tiempo completo

    **Who we are**: Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a...

  • Guest Experience Agent

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Kimpton A tiempo completo

    **ABOUT US** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **HOW WE'RE DIFFERENT** Our San...

  • Assistant Guest Relations Manager

    hace 2 semanas

    Mallorca, Illes Balears provincia, España IHG A tiempo completo

    **About us** About Us** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **Why We're Here** We...

  • Guest Experience Manager

    hace 2 semanas

    Mallorca, Illes Balears provincia, España IHG A tiempo completo

    **About us** About Us** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **Why We're Here** We...

Guest Services Host

hace 3 semanas

Mallorca Illes Balears provincia, España Aethos A tiempo completo

**Who we are**:
Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

**Aethos Mallorca - Our hotels**

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

**Position summary**

As a Guest Services Host, I will be the first and last point of contact for guests throughout their stay, ensuring exceptional experiences by providing personalized, seamless service from arrival to departure.

My responsibilities include managing all guest communications, both phone and online, with prompt and professional responses. I will efficiently handle inquiries, collaborate with internal teams, and provide accurate information to enhance the guest experience.

**Key responsibilities**:

- ** Operational Ownership**

I will ensure smooth and efficient operations by:

- Supporting the hotel in driving a guest-centric culture by creating awareness and understanding among all colleagues of the importance of the guest experience.
- Handling pre-arrival communication and addressing concerns promptly.
- Coordinating guest requests with relevant departments.
- Maintaining detailed records of guest interactions and preferences.
- Proactively assisting with pre-arrival arrangements and post-departure follow-ups.
- Providing up-to-date information on hotel events and forwarding requests to other departments when requested.
- Ensuring no inquiries are missed by monitoring communication channels.
- Collaborating with departments (Housekeeping, SPA, Maintenance, F&B) to enhance guest experiences.
- Performing additional duties as assigned by senior leadership.

I am committed to upholding Aethos quality standards by:

- Personalizing interactions and anticipating guest preferences.
- Sharing knowledge of resort services, amenities, and local attractions to enhance the guest experience.
- Handling guest feedback promptly, ensuring resolution and turning issues into positive outcomes.
- Collaborating with the local community to offer curated activities and tours highlighting Mallorca.
- Anticipating guest needs and offering recommendations, ensuring satisfaction.

**Financial Performance**

I will contribute to the financial success of the Front Office team by:

- Supporting upselling and cross-selling initiatives to maximize room revenue, using in-depth knowledge of room categories and features.
- Managing resources efficiently to balance service excellence with cost-effectiveness.
- Ensure the communication of the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Strictly adhering to cashier procedures, maintaining accurate reports and a balanced bank assigned by the resort.
- Providing necessary information to Finance and Management teams during unannounced cashier audits.
- Staying informed about packages, pr