Guest Experience- Aethos Mallorca

**Who We Are**

At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

**Aethos Mallorca - Our Hotels**

Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.

Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.

Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

**Job Overview**

Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are currently seeking a dedicated Guest Experience team member.

This role serves as the main point of contact for guests throughout their stay. The Team Member supports the Director of FO in leading the hotel toward consistently exceptional service and expertly anticipating guests' needs.

**KEY RESPONSIBILITIES**:

- Drive Guest-Centric Culture: Support the hotel in cultivating awareness and understanding among all colleagues regarding the importance of the guest experience.
- Welcoming & Information: Greet guests, visitors, and others with business at the hotel, and assist guests informatively regarding hotel facilities, amenities, restaurants, and entertainment.
- Exceed Expectations: Seek every opportunity to interact with guests, ensuring their expectations are exceeded and their experience is unique and memorable.
- Feedback Management: Regularly interact with guests, soliciting comments and feedback to determine their satisfaction with services and facilities.
- Flow Management: Roam the Resort's hotspots to assist with traffic flow and direct guests to areas like restaurants, the spa, and the gym.
- Conflict Resolution: Respond to situations as they arise and manage guest conflicts effectively.
- Community Relations: Develop and cultivate relationships within the local community to enhance the Hotel’s ability to provide unique guest experiences.
- Revenue Contribution: Provide suggestions for increasing revenue generation or creating new revenue streams.
- Professional Presence: Demonstrate a positive, alert, and approachable presence, presenting themselves to the highest standards.
- Compliance: Have a comprehensive understanding of hotel policies relating to Fire, Hygiene, Health, and Safety, ensuring compliance is a priority.
- Performance & Reporting: Use technology as required, contribute to guest satisfaction reports/feedback, and achieve individual and team KPIs as set by the management team.

**ROLE REQUIREMENTS**:

- Drive Guest-Centric Culture: Support the hotel in cultivating awareness and understanding among all colleagues regarding the importance of the guest experience.
- Welcoming & Information: Greet guests, visitors, and others with business at the hotel, and assist guests informatively regarding hotel facilities, amenities, restaurants, and entertainment.
- Exceed Expectations: Seek every opportunity to interact with guests, ensuring their expectations are exceeded and their experience is unique and memorable.
- Feedback Management: Regularly interact with guests, soliciting comments and feedback to determine their satisfaction with services and facilities.
- Flow Management: Roam the Resort's hotspots to assist with traffic flow and direct guests to areas like restaurants, the spa, and the gym.
- Conflict Resolution: Respond to situations as they arise and manage guest conflicts effectively.
- Community Relations: Develop and cultivate relationships within the local community to enhance the Hotel’s ability to provide unique guest experiences.
- Revenue Contribution: Provide suggestions for increasing revenue generation or creating new revenue streams.
- Professional Presence: Demonstrate a positive, alert, and approachable presence, presenting themselves to the highest standards.
- Compliance: Have a comprehensive understanding of hotel policies relating to Fire, Hygiene, Health, and Safety, ensuring compliance is a priority.
- Performance &