Waiter/waitress El Jardin del Ritz

With a stunning and meticulous restoration that celebrates Cesar Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, **Mandarin Oriental Ritz, Madrid** is set to become the city’s most luxurious hotel.

**About the job**

Based at the **Mandarin Oriental Ritz, Madrid** within the F&B Department in, the **WAITER / WAITRESS** is responsible for delivering elegant and attentive service, creating memorable dining experiences, and ensuring guest satisfaction throughout their time in the restaurant. The Waiter reports to the **Restaurant Manager** and **Assistant Restaurant Manager.**

**As**WAITER / WAITRESS** you will be responsible for the following duties**:

- Provide seamless, elegant, and attentive table service in accordance with Mandarin Oriental standards.
- Guide guests through the food and beverage menu, confidently making recommendations and answering questions with accuracy and enthusiasm.
- Coordinate with kitchen and bar teams to ensure timely and accurate order delivery.
- Set up, maintain, and clear tables following standard operating procedures and cleanliness guidelines.
- Monitor guest satisfaction throughout the dining experience and respond promptly to any guest needs or concerns.
- Accurately operate the point-of-sale (POS) system to input orders and manage billing.
- Maintain up-to-date knowledge of daily menus, allergens, and special offerings.
- Collaborate closely with hosts, sommeliers, bartenders, and managers to ensure service excellence and smooth guest flow.
- Support opening and closing procedures, including mise en place, linen and glassware checks, and side duties.
- Uphold hygiene, cleanliness, and food safety standards in line with Safe & Sound guidelines.
- Participate in regular training and briefings to continuously improve service and product knowledge.
- Ensure professional grooming, appearance, and behavior aligned with the hotel’s luxury image.

**As**WAITER / WAITRESS**, we expect from you**:

- Previous experience in a high-end restaurant, luxury hotel, or fine dining environment.
- Strong understanding of food and beverage service, etiquette, and guest engagement.
- A passion for hospitality, with excellent attention to detail and a warm, guest-first attitude.
- Knowledge of wine, spirits, and pairing recommendations; WSET or similar certifications are a plus.
- Ability to remain composed and professional in a fast-paced, demanding service environment.
- Strong teamwork, communication, and organizational skills.
- Flexibility to work variable schedules including evenings, weekends, and holidays.
- Good command of both Spanish and English; knowledge of additional languages is an advantage.
- Legal right to work in Spain.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Access to a Staff Welfare Fund (Fondo Social) supporting employee well-being
- Flexible compensation plan with access to DKV health insurance _(cost covered by the employee)_
- Participation in internal events and team-building activities

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