Implementation Consultant

Company Description At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform. Job Description As an Implementation Consultant, you will be responsible for the implementation of Infobip services for customers in the post-sales environment. Working with the rest of the Professional Services department, this position will assess customer needs, develop innovative plans to solve their problems and implement these plans to the customer's satisfaction. The successful incumbent will have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to constantly improve the satisfaction and loyalty of our customers is a top priority. **What will you do**: **Provide implementation services to new and existing customers** - Document and validate a customer’s business requirements by conducting consulting and solution enablement sessions, and then mapping those requirements to Infobip product functionalities - Provide project implementation services to new and existing customers while ensuring that the highest degree of customer satisfaction is maintained - Create "Statement of Work" (SoW) and define low-level SoW requirements - Attend internal project meetings and provide status on progress of activities and deliverables - Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries - On demand support for the sales cycle through solution review and feedback, and assistance with scoping and estimation **Create conversational workflows and strategies for Infobip solutions** - Design conversational user interfaces and content - Create natural dialog flows, wireframes, and templates for Answers and other Infobip products **Contribute to internal Professional Services initiatives** - Document solutions and best practices and share with professional services community - Participate in global professional services projects within areas of interest and expertise **Contribute to internal product related Initiatives** - Participate on product related initiatives and projects, assist product development - Provide regular updates to Sales Engineers on features, roadmap, changes, and trends in products/solutions - Product feedback collection from customers and partners **Focus on Continuous Development** - Participate in Continuing Education sessions - Be fully versed on functionality released with each new product upgrade Qualifications **More about you**: - Bachelor degree or equivalent - 3+ years in solutions engineering/implementation experience - You have experience working with SaaS, Paas or CPaaS - Ambitious personality with a strong drive to succeed - You are a professional looking to develop your career in a high-growth environment - Proficient in English and Spanish - Team player with strong interpersonal/communication skills - Programming languages experience: a clear advantage - Fluent in English and Spanish - Telecommunication networks background is advantageous Additional Information **Why our employees choose us (and stay)?** - Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 andSeriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users - Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. - Learn as you grow - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development. - Connect globally - Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.