Enterprise Customer Success Manager

**Do you want to help the world EV better?**

We’re looking for talented Enterprise Customer Success Manager to join our team.

Is this you?

As an **Enterprise Customer Success Manager** at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the Italian and Spanish Market for our B2B2C partners. This role is for a person that enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space.

**Who are we?**

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

**We have a dream**

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

**Want to hear something big?**

We recently closed a huge Series B round, totalling 80M EUR In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit

**Here are some things you’ll be working on**:

- Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
- Work closely with the AM team to manage risk, ensure on time renewals, and drive growth in your portfolio
- Ensure customer retention through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
- Track key metrics to identify opportunities and mitigate risks
- Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
- Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and requests

**To do this, we imagine you to have the following experience**:

- 1 to 3 years of SaaS Customer Success experience, highly motivated and passionate about the role (experience supporting B2B2C products is a plus).
- Based in Copenhagen or Barcelona, working at our Monta office
- Commercial, communication and presentation skills, acumen with a customer first mentality.
- Strong can-do attitude, problem-solving skills and the ability to think creatively to develop solutions to complex challenges
- Experience navigating SMB organisations, dealing with technical and commercial teams including partner onboarding and enablement.
- Proven track record of project management, stakeholder management and prioritization skills
- EV experience is ideal but not mandatory.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same)

**What will you get?**
- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)
- Use your personal learning budget and take some time off for your personal/professional development
- Never go hungry (or thirsty) again with the free snacks & beverages at our office
- Prepare for the future with your pension and health insurance accounts

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

**What’s the salary range for this role?**
The salary for this role is 48 000 € per annum

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential. **Equally important, you need to be proficient or have a native level in the language of the country/region you will be responsible for - Italy /Spain.