Guest Services Supervisor
hace 2 días
What We Offer
Work with like-minded team members who are passionate about their work and keep things fun, every day
Working with a reputable brand and being part of HOTEL SORATEL, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
Education Reimbursement for you (and your children)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Rooms Division Manager or designate, you will:
Ensures a smooth operation of the Guest Services in the absence of the Rooms Division Manager;
Acts as a role model in the service vision and standards of the Guest Services Team;
Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
Verifies that accurate room status information is maintained and properly communicated;
Resolves guest problems quickly, efficiently, and courteously;
Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
Performs other duties as assigned including assisting team members with their roles during peak periods.
What We are Looking for...
Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
Demonstrated ability to interact in a team environment with several divisions/departments
Excellent written and verbal communication skills are essential;
Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
Tipo de puesto: Contrato indefinido
Sueldo: 3.500,00€-5.000,00€ al mes
Beneficios:
- Gastos de reubicación
- Gastos de vivienda
Horario:
- Turno de 12 horas
Ubicación del trabajo: Viajes periódicos
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