Guest Experience Supervisor

hace 7 días

Barcelona, España Kimpton A tiempo completo

What’s the Job?

As Guest Experience Supervisor you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll report to the Guest Experience Manager.

Your day-to-day:

- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
- Accommodating general and unique requests.
- Analyzing customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Answer phones in a prompt and courteous manner.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Take care of the department members and make sure to create a good environment between all.
- Assist the Guest Experience Manager with any delegated task.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

What we need from you:

- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Front Office/Guest Relations department.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us:

- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Meals whilst on duty.
- Private health insurance discount.
- Cool work environment and lots of fun

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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