Sales Internship

hace 2 días

Barcelona, España Hotel Arts Barcelona A tiempo completo

As a Sales and Marketing intern you will be assisting directly the manager of Sales and Marketing that is responsible for the market in the United States of America, Europe or another area in the world.

“I have the opportunity to continuously learn and grow” - it is one of the 12 Service Values of Ritz-Carlton. This means that as part of the Hotel Arts family, you are given the tools and chance to grow on a both professional and personal level. A continuous empowerment and training is given in order for the trainee/student to develop in the position.

Essential Job Functions together with the Sales & Marketing Manager:
1) Maintain complete knowledge of all hotel services/features and hours of operation.
2) Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
3) Maintain complete knowledge of computer according to specifications.
4) Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
5) Handle inquiry call according to departmental procedure.
6) Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
7) Promote positive relations with guests and employees.
8) Maintain high level of knowledge in reference to The Ritz-Carlton product.
9) Maintain high level of knowledge of the competition's product.
10) Maintain good relationships with counterparts at competing hotels; Promote all Ritz-Carlton Hotels whenever possible.
11) Design and work within market plan; Maintain file database.
12) Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
13) Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and Ritz-Carlton telephone etiquette.
14) Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day.
15) Follow-up with in-house guest to ensure on-going service to the guest.
16) Plan and prepare appointments for sales trips, follow-up in a timely manner.
17) Attend departmental and hotel meetings as required.
18) Entertain customer in all outlets as necessary.
19) Successfully complete the training/certification process for position.
20) Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner.
21) Follow-up with group after department with Meeting Planning Survey.
22) Build and maintain positive relations with the International Sales Offices. Six months internship
Preferably previous operational experience in a luxury hotel
Intermediate level of Spanish
Advanced level of English

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