Sub-regional Delivery Lead

The Sub-Regional Delivery Lead is accountable for the CREWS performance outcomes for the HP Real Estate portfolio in the assigned EMEA sub region of responsibility under the leadership of the Regional Director of CREWS.

The portfolio responsibilities include a mix of office space, complex R&D facilities, lab environments, warehouse as well as country HQ offices and other critical spaces.

The Sub-Regional Delivery Lead is accountable for the adaptation and implementation of strategies to deliver continuous improvement through implementation of best practices, for the execution of transformation and transition projects and for managing service provision through strategic partners and local vendors, in conjunction with vendor management colleagues.

The Sub-Regional Delivery Lead will develop strong, trusting relationships with senior sub region leaders and support their team members to achieve trusted advisor status.

**Responsibilities and tasks**

**Customer/business engagement**

Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and in particular
- Key contact for geographic (country & sub region level) and business unit management (based in the sub region)
- Communicates CREWS strategies, obtains feedback from sub region and business management and provides feedback/learnings to CREWS management and strategic functions
- Supports business analysis with required CREWS data
- Manages growth process at a country/site level
- Supports location strategy analysis

**Financial**

Owns and actively manages operational performance against agreed financial and non-financial targets for assigned sub region:

- Accountable for the total CREWS cost envelope (operations, excluding EHS, Security, switchboard, reception) in the assigned sub region according to financial targets
- Manages the portfolio in line with financial KPI’s
- Cost/HHC
- Space HHC
- Cost/sft
- Ensures financial policies (e.g. procurement policy, fixed assets/Capex, tax,) standards and guidelines are met

**Supplier management**

Develops and fosters strong, productive working relationships with strategic partners and local vendors. Builds and maintains an understanding of the vendor’s business strategy, key drivers and current issues to support close collaboration on service implementation strategies that will meet client needs in line with the company’s strategic direction.
- Manages overall performance of supplier according to KPI’s and agreed standards, takes corrective actions if required
- Reviews corrective action item log, ensures reported issues are solved in the agreed time frame according to the prioritization
- Ensures supplier contract reflects portfolio changes and is up to date
- Manages above base requests from supplier
- Reviews and validates CCR (contract change requests)
- Monitors and ensures preventive maintenance is delivered according plan
- Coordinates/agrees to end of life equipment change
- Ensures data managed by the supplier are accurate and up to date:

- CAD space data
- Utilization studies
- HARA (waste management and utility system)
- Ensures supplier staff on site has required skills & behaviors

**Coordination**

Develops and fosters strong, productive working relationships with other work stream leads and ensures the integrated work stream model is operating effectively:

- Coordinates staff across the CREWS functions for projects, such as metro plans, construction and refurbishment projects.
- Highlights operational, regulatory and other risks to the Global Real Estate Service delivery coordinator and Regional service delivery coordinators. Takes ownership for operational resolution.
- Acts a single point of contact for the sub region, country and site for crisis, business disruption and any incident of event impacting the business and company image
- Connects and coordinates partner organizations (IT, HR, tax, finance, ) as required

**Experience/Exposure**

Real Estate professional with 10+ years’ experience in an international environment in Corporate Real Estate as well as Service Provider roles

Ability to work in a fast-paced business environment.

Strong relationship management, analytical, problem solving, business planning, financial management, strategic agility, communication, influencing and presentation skills.

Strong team leader, able to work in virtual, global teams in a matrix organization, transfer knowledge and develop capability of team members.

Experience managing complex projects.

Strong communication skills in English and desirable other regional languages (Spanish )

Knowledge of the high tech industry.

**Education/Certification**
Engineering & Business Administration Master Degree (or equivalent) from an accredited college or university (or equivalent)

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