Product & Solution Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Product & Solution Manager

The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

As Product & Solution manager, you will support the Account Managers and Business Development managers to drive some strategic new product opportunities. Moreover, for complex and large opportunities, you will work with the Solution Architect (SA) and the Customer Solution Center Lead (CSCL) to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers

In limited circumstances, new solutions/ technical builds may be required for a product or services area. In these cases, you will work jointly with the regional products/ services lead to ensure scalability of our products is not lost.

Key Responsibilities
- Bring deep knowledge of a product and platform capabilities to a solution-selling environment
- Accountable for having a deep understanding of the assigned product, service, or platform
- Provide the SA and the CSCL with your solution expertise in crafting the value proposition
- Coordinate with the help of SA and CSCL, with other sales specialists in developing an end to end proposition
- Supporting AM’s in their market to optimize what we have today
- Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
- Share information on latest customer opportunities, market intelligence, and key customer needs in their markets with the product management team to drive smart solutioning internally within MA
- Share best practices and knowledge with other P&S Specialists to improve solutioning of their product or platform within client contexts
- Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
- Follow-up with account managers in planning activities to ensure that clients are upgrading and thinking about future-proof solutions while also considering their short-term needs
- Provide expertise and deep knowledge of product implementation and success with clients during solution selling process

**Required Skills**:

- Deep technical expertise in assigned product, service, or platform capability
- Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services, or platforms
- Clear ability to problem solve and understand relationship with client need
- Ability to communicate with and build relationship with client counterparts when requested by account managers and business development managers

KPIs
- % growth rate of geography revenues
- Increase in share of product revenues
- Deal win ratio for supported opportunities
- Product cross sell ratio
- Utilization rate for solution specialist
- Voice of customer survey results
- Market specific objectives

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.