HR Administration Services Officer

**Job Description**:
**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Where will you be in the organization?**

**The department / team**

The HR Admin team at AXA GO serves a diverse population of approximately 2800 employees (spread across 10 countries in Europe, Asia, the US, and Morocco) and 10 professional and expertise families. It belongs to the Group Operations Transformation division, which was established in 2017 and will continue its deep transformation in the coming years. In this context, the HR Admin team is responsible for:

- Providing high-quality and efficient HR services through various channels (self-service platform, employee service desk, HR professionals...), either provided by the team itself or by the entities;
- Driving the industrialization, simplification, and pooling of HR processes and tools and improving the employee experience.

In Spain, the team will consist in one permanent employee working closing with the HRBP teams locally.

**About the job**

The position holder is responsible for the administrative management of personnel and payroll management for AXA Group Operations Spain. The HR Administration Services Specialist is particularly in charge of:

- The overall administrative management of employees for AXA Group Operations Spain;
- Interfacing with the payroll service of AXA Spain, particularly on the control of compliance and accuracy of payroll data (consolidation of payroll instructions, controls, etc.), participating in coordination committees and monthly phone calls;
- Responding to employee requests, in collaboration, if necessary, with the Shared Services established in Morocco and other AXA Group operations services, with an excellent level of service;
- Updating HR information systems in compliance with procedures and ensuring data quality;
- Developing, analyzing, and continuously improving HR processes and dashboards;
- Contributing to certain transversal HR projects;
- Preparing communications related to administrative management for employees and the HR team;
- Managing the onboarding and offboarding of the internal employees ensuring a good employee experience.
- Preparing HR reports

**Expected skills & experience**

**POSITION CHARACTERISTICS AND CHALLENGES**
- Administrative management of approximately 175 employees in an international environment;
- Contact for employees and managers, HR, AXA Spain payroll service, and sister entities to share best practices;
- Need to be particularly responsive and able to work transversally;
- Contributing to the proper functioning of the Shared Service model and improving and documenting processes;
- Respecting deadlines and quality standards set within the team and, more generally, AXA GO;
- Managing strictly confidential information.

REQUIRED SKILLS AND EXPERIENCE
- Needed good level of knowledge of labor law, collective agreements, and payroll;
- Microsoft Office 365
- Understanding the specific needs and issues of internal clients;
- Result-oriented;
- High level of autonomy and rigor;
- Good interpersonal skills, diplomacy, and adaptability;
- Good stress management;
- Good team working skills;
- Proactive and change management skills;
- Skills in managing complex projects and good organization;
- Managing strictly confidential information;
- Fluent in Spanish and good level of English.

You must have:

- 2 to 3 years of experience in Human Re