Head of Marketplace

Hace 6 horas
Madrid, Community of Madrid, España Page Executive Jornada completa

Job Description



Marketplace Strategy & 0→1 Launch

Lead the creation and launch of a marketplace from scratch, defining the value proposition, service offering, business model, and growth strategy.Own the end‑to‑end marketplace lifecycle, including business planning, resource allocation, budgeting, development, and go‑to‑market execution.Define functional and technical requirements to build a robust, secure, and scalable platform.Design and maintain the short-, mid-, and long‑term product roadmap, prioritizing initiatives with the highest customer and business impact.Act as the business owner and key user of the platform, ensuring alignment between business objectives and technical execution.Lead and oversee the technical teams responsible for platform development and evolution.



User Experience & Business Development

Ensure a best‑in‑class user experience (UX/UI), delivering seamless and intuitive customer journeys from access to transaction.Define and execute a customer data strategy compliant with applicable regulations, ensuring ownership of the customer relationship.Identify, negotiate, and build strategic partnerships, creating a compelling and differentiated marketplace offering.Lead the full partner acquisition lifecycle, from prospecting and negotiation to contract signing and onboarding.Ensure partner alignment with quality, brand, and ethical standards.



Integration & Go‑to‑Market

Ensure seamless integration of partner services, products, and payment systems.Coordinate multi‑provider payment orchestration, enabling secure and efficient transactions.Lead the marketplace launch, working cross‑functionally with marketing, legal, operations, and other key stakeholders.Design and implement incentive and activation mechanisms to drive customer acquisition and engagement.



Analytics, Performance & Continuous Improvement

Define and monitor key marketplace KPIs (acquisition, conversion, retention, profitability).Analyze performance data, customer feedback, and market trends to identify growth and optimization opportunities.Deliver executive‑level performance reporting with strategic insights and recommendations.Conduct competitive benchmarking to identify market gaps and new strategic opportunities.



Cross‑Functional Leadership

Foster strong cross‑functional collaboration across product, technology, sales, operations, marketing, finance, and legal teams.Ensure marketplace initiatives are fully aligned with overall business objectives.Partner with finance on forecasting, budgeting, and profitability analysis.Collaborate with legal and compliance teams to ensure regulatory compliance and brand protection.

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