French Remote Customer Service Agent in Madrid
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Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.
🌟 Ready to take your career to sunny Madrid? ☀️
We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨
💼 Responsiblities
📞Answer incoming calls and emails from customers, partners, and suppliers.
📲Provide advice, guidance, and solutions for customer queries and incidents.
🤝Keep customers informed about coverage, claim status, and resolutions.
🛠️Make follow-up calls on claims and collections.
💰Apply cross-selling and retention techniques where applicable.
💻Record all relevant data accurately in our systems.
🧠 Skills & Abilities
Customer-oriented and empathetic 💙
Excellent communication (verbal & written)
Results-driven and proactive 🚀
Strong problem-solving and analytical skills
Active listening and adaptability
Tolerance to stress and perseverance 💪
✅ Requirements
🗣️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
👉🏻1 year in customer service preferred
💬 Strong communicator – verbal & written
💻 Basic computer skills (MS Office)
💪 Detail-oriented, adaptable & stress-resistant
🤗 Great listener, problem-solver & multitasker
🌟Customer-first attitude
🎓 Education & Technical Skills
Secondary Education 🎓
Telephone excellence ☎️
Complaint handling and customer communication 💬
Active listening and computer literacy 👂🏻
🎁 What we offer
💻 100% remote or hybrid setup (if you live in Madrid)
💰 Competitive salary + performance bonuses
🍽️ Meal vouchers
🌴 26 + 7 vacation days per year
💡 All equipment provided (laptop, headset, HDMI/USB adapter)
🏥 Private health insurance after 1 year
🎓 Ongoing training and wellbeing activities
🛡️ Free employee policy + support programs
📍 Location
100% Remote (or hybrid if based in Madrid)
#remote #customerservice #madrid #french