Senior Service Delivery Lead

Hace 8 meses
Madrid, España NTT Ltd. Jornada completa
NTT DATA in Madrid is seeking a Service Delivery Specialist to ensure continuity of service, manage contracts for medium to large client accounts, and drive profitability while maintaining high client satisfaction. The role acts as the primary interface between the client and internal teams.
You will lead governance, run service management reviews, support activation of uptime services, coordinate with the GDC, identify trends, and propose improvements.

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