Technology Support Analyst

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Key ObjectiveTo support and maintain the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery across regional operations in the Americas (AMR) and Latin America (LAR).
Job SummaryThe Technology Support Analyst is responsible for the day-to-day administration, support, and continuous improvement of the digital platforms and workflows underpinning regional service delivery.
Acting as the primary point of contact for platform-related issues within the AMR/LAR regions, you will ensure system integrity, data quality, and user access are maintained to the highest standards.
In this role, you will partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data—ensuring that collaborative platforms (such as Smartsheet and SharePoint) remain reliable, compliant, and fit for purpose at all times.

Key Responsibilities
Systems Analysis & SupportPerform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platformsTriage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applicationsAct as the regional subject matter expert, assisting non-technical users in navigating digital workflows and toolsIdentify, document, and escalate system bugs or recurring performance issues to senior engineering and product teamsData Quality ManagementProcess data correction requests across all active trackers and submission workflows to ensure reporting accuracyMaintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirementsPerform routine data audits to ensure alignment with regional data governance and compliance policiesAssist regional teams with bulk data uploads, formatting, and initial data verificationLicenses & Access Management SupportProcess user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocolsMaintain meticulous records of all access grants, permissions, and license allocations in line with governance requirementsConduct regular access reviews to ensure permissions are up to date and revoke access for offboarded usersSkills & CapabilitiesAnalytical Problem-Solving: Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflowsOrganization: Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environmentAttention to Detail: Meticulous approach to data validation, user record management, access provisioning, and system auditingCommunication: Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical usersLanguage Proficiency: Bilingual proficiency in English and Spanish is highly preferred (Portuguese is considered a strong asset) to support regional users across AMR and LARM365 Tools: High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS ListsCollaborative Platforms: Strong proficiency in Smartsheet (sheets, forms, reports, dashboards) is considered a distinct advantageExperience & Qualifications1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support roleDemonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environmentExperience working with ticketing systems (e.
G., ServiceNow, Jira, or custom support queues) is a plusBachelor’s degree in any discipline (a degree in Information Systems, Computer Science, Business Analytics, or a related technical field is considered a strong advantage)

Location:
On-site –Heredia,CRIIf this

job description
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