Sr. Technical Delivery Manager

Job title: Sr. Technical Delivery Manager, Identity Maturity Acceleration

About SailPoint:

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job-no more, no less. Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time-matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role:

As an Sr. Technical Delivery Manager, you will oversee multiple customer and partner engagements, ensuring the successful delivery of SailPoint’s Identity Maturity Acceleration across your region.

You will be responsible for aligning customer expectations with project execution, managing resources, and driving engagement success from initial implementation through governance and renewal.

You will collaborate with several internal resources and serve as the cornerstone of client implementation.

You will leverage internal tools and frameworks to track project progress, report service consumption, and provide transparency to stakeholders while being the liaison of internal operational teams—including Sales, Professional Services, and Customer Success Management.

Your role will involve identifying risks, mitigating challenges, and ensuring engagements remain on track and aligned with business objectives.

This position requires persuasive communication and leadership skills to manage multiple engagements, drive operational excellence, and foster collaboration across teams. You will also play a key role in resource planning, overseeing global and regional teams, and supporting skill development within the organization.

The Sr. Technical Delivery Manager will be instrumental in ensuring SailPoint’s core values—Individualization, Impact, Integrity, and Innovation—are reflected in every customer interaction, driving long-term success and growth.

Roadmap for success

30 days:

• In your first 30 days, you will immerse yourself in understanding SailPoint’s offerings, organizational structure, and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role.

• Gain a deep understanding of SailPoint’s Identity Maturity Acceleration (IMA), organizational structure, and team dynamics.

• Build relationships with internal stakeholders across Professional Services, Customer Success, Sales, and Support.

• Familiarize yourself with ongoing engagements, tools, and methodologies used to track project progress and service delivery.

• Shadow senior team members to understand best practices in customer engagement, issue resolution, and governance.

• Begin tracking and reporting on key engagements under the guidance of the IMA leadership team.

90 days:

• Take ownership of tracking and reporting engagement statuses, ensuring transparency with internal teams, partners and customers.

• Independently oversee basic engagement operations, including service utilization tracking and escalation management.

• Develop an understanding of risk management strategies and begin contributing to mitigation planning for engagements.

• Assist in resource planning and team staffing across projects, collaborating with Program Managers, Solution Architects and Technical Advisors.

• Lead small-scale customer discussions and workshops, ensuring alignment between customer expectations and service delivery.

6 months:

• Proactively identify areas for improvement in customer engagement and internal processes, proposing actionable solutions.

• Manage complex engagements across multiple workstreams, ensuring timely delivery and alignment with business objectives.

• Serve as the first point of escalation within the IMA team, addressing customer concerns and ensuring scope control.

• Provide mentorship and guidance to junior team members, supporting their professional growth and integration into the team.

• Lead internal initiatives focused on optimizing program utilization, refining delivery strategies, and enhancing team collaboration.

1 year:

• Lead large-scale, cross-functional customer engagements, ensuring seamless execution and customer satisfaction.

• Manage the business relationship between SailPoint and assigned customer accounts, driving customer success and retention.

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