It Operations Specialist

About Us Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.

Our offer Adragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group. For our team in Barcelona, we are looking for a motivated, structured and hands-on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape. What we offer You can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.

We Offer You:

a responsible and hands-on role in a dynamically growing company in the pharmaceutical industry

the opportunity to actively support and improve global IT processes and standards

exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics

close collaboration with international stakeholders and local IT teams across our sites

an open, collegial and professional team atmosphere

flexible working hours and the possibility to work from home

regular exchange with international colleagues and cross-functional teams

Location & Working Hours The position is based in Barcelona. We offer a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day-to-day work.

Your Mission In this role, you will support the day-to-day operations of our global IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.

Your Responsibilities Will Include:

You support global user onboarding, offboarding and access changes across the Adragos Group

You administer Microsoft 365 users, groups, shared mailboxes and distribution lists

You support Microsoft license assignments, clean-up activities and basic cost control

You maintain access-related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sites

You support daily Microsoft 365 administration and operational IT requestsls

You assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues

You support deployment tracking for security tools and corporate applications

You act as L1/L2 support for corporate IT tickets and selected global escalations

You perform first-level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms

You escape relevant findings to the senior global system administrator and external cybersecurity providers where required

You track remediation actions and follow up with local IT teams when needed

You monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation discipline

You maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities

You draft and maintain IT procedures, technical documentation, checklists and network/service overviews.

You support documentation required for regulated pharmaceutical environments, including change-control evidence where applicable

You help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date

You support the senior global system administrator in selected infrastructure and cloud topics

You assist with Microsoft Azure operational tasks under supervision

You support basic hybrid infrastructure activities, including Windows Server, Active Directory and network-related documentation

You participate in infrastructure projects as operational support, while not acting as the primary architect