Hotel Manager

Rosewood Hotel Group aspires to be the ultimate leader in luxury lifestyle that creates desires and impact everyone’s lives. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 44 hotels in 20 countries with nearly 30 new properties currently under development. The group’s expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a very bespoke and personal approach to hospitality.

The group’s foundation is its commitment to our “Purpose” - To create a future where people and place enrich one another. Through our guiding philosophy "Relationship Hospitality" we deliver meaningful and heartfelt experiences, through nurturing deeply personal relationships that make each guest and associate feel as if they truly belong, whenever or wherever they are with us.

Our shared spirit is “The Calling”. It’s a spirit we celebrate and nurture, it’s the common thread that brings us together. Driven by an instinct to deliver meaningful experiences, we bring our true selves to create a positive impact, doing what we love. It's our Calling. We are a pioneering collective with a common purpose to enrich and be enriched by our global community. With the world as our stage, we curate extraordinary moments and honor the soul of every place along our journey

At Rosewood, we answer The Calling. Together, we Make the Place.

The impact of this role

Under the guidance of the Managing Director, is responsible for the day-to-day operation of the hotel towards ensuring compliance to company quality, service, product and fire life safety standards, driving revenue opportunities and maximizing customer satisfaction levels. Maintains close and effective working relationships with all Executive Committee members in the running of the hotel. Undertakes a leading role in promoting the culture and the values of the Group while always having our purpose in mind.

Sets and develops strategies aligned with organizational vision and future aspirations. Takes a long-term and big-picture view of the business. Communicates compelling visions and translates that into plans and actions.

Key Responsibilities

• Demonstrates sound business acumen by keeping up to date with market trends and industry dynamics. Identifies business opportunities for the organization. Demonstrates financial awareness by thinking in terms of profits, loss and added value. Delivers tangible business results.
• Assists in the development and implementation of the Annual Budget, Business Plan, CAPEX Plan, and Goals Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
• Participates in key hotel meetings such as but not limited to P&L Review Meetings, Forecast Meetings, Credit Meetings and Budget Meetings.
• Takes an active role in cost containment initiatives but manages from the perspective of being revenue driven.
• Has a good understanding of FTEs control and management
• Reviews energy conservation initiatives to ensure minimum energy and utility consumption without sacrificing human comfort.

Operations

• Takes initiative and ownership of making decisions and actions timely and independently. Takes calculated risks and makes considered decisions based on information and intelligence across the organization.
• In the absence of the Managing Director, assumes responsibilities as appropriate. Keeps Managing Director informed of any unforeseen events, which may occur in their absence.
• Actively follows up and co-ordinates the Operations Management Review (OMR) process and action plan across the Hotel to ensure compliance to policies, procedures and standards.
• Ensures quality, fire and life safety standards are fully implemented and are not compromised for profit.
• Leads the Health & Safety walk throughs, Health and Safety meetings and audits.
• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and associates, and that these are never compromised.
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future incidents.
• Oversees the “Guest Feedback” programme, co-ordinates and drives initiatives to improve performance based on feedback obtained.
• Oversees the “LQA” and “Forbes 5*” programmes, co-ordinates and drives initiatives to improve performance based on feedback obtained.
• Oversees the “Repeat Guests Recognition Program (RGRP)” to build customer loyalty for the Hotel/Group.
• Participates in conducting weekly inspections, with designated associates, and ensures physical facilities are kept in optimal condition by fu