Client Success Manager
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In this role you partner with a portfolio of Gartner clients to ensure they derive value that exceeds their investment. You will build and manage relationships from senior leaders to professionals, understand their business priorities, and propose actions that drive high value, retention, and ROI. You will work closely with internal Gartner teams to maximize delivered value and support clients throughout their Gartner journey. This position sits at the intersection of customer success and AI-driven insights, offering a meaningful impact on client outcomes and Gartner’s mission.
Compensaciones / Beneficios- world-class benefits
- competitive compensation
- hybrid work environment
- flexible work options
- engaging community
- growth opportunities
- Build and manage relationships with existing clients across business functions and seniority levels
- Regularly engage with clients virtually to understand priorities and propose a value-focused program
- Identify and surface client business priorities to guide service delivery
- Collaborate with internal Gartner colleagues to maximize value delivered to clients
- Drive client retention and ROI through proactive guidance and action plans
- 3+ years relevant professional experience
- Fluent in French & English at business level
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
- Bachelor’s degree preferred
- communication
- collaboration
- prioritization
- critical thinking
- influencing