Operation Assistant

This is an opportunity with a temporary (6-month) contractSi desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact Insurance, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we areAt Intact Insurance, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Across Europe, our footprint includes offices in France, Spain, Belgium and the Netherlands, supported by a dedicated team of around 300 professionals.
The opportunityWe currently have an opportunity for an Operations Assistant to join our Operations team based in our Madrid office. Reporting into the Servicing Hub Team Leader the Operations Team Leader, the Jobholder will carry out routine operational and technical duties within the Operations department for the European business area and/or the FoS programmes for the EEA Hub UK. The work will be focused on processing policies, supporting the customer service delivery and being compliant to the global network service level agreements. The role is desk based and involves working as part of a team owning policy maintenance, processing, and recording of quality business data. The jobholder will be able to effectively process in the systems all types of policies adhering to best practices. You will work closely with other internal departments to deliver a high level of service to customers. Adherence of technical processes and regulatory compliance will be critical.
Some of the Operations Assistant responsibilities include but are not limited to:Following receipt of instructions, to accurately process data onto the various systems in a timely manner to meet service standards and operational KPIs.
Processing commercial/specialty programmes within the Servicing Operations team.
Check instructions/risk information data and raise queries promptly where required.
Process the bookings of premiums, pools, local and foreign taxes, and reinsurance as necessary onto the relevant operational systems.
Carry out processing of taxes for FoS programmes onto the relevant systems.
Respond to customer/intermediary queries as required and to follow agreed processes, policies, and procedures to ensure customer service standards are consistently achieved.
Work together with Underwriting, Claims, Operations and Finance teams ensuring effective and timely communication.
Take personal accountability for active problem solving.
Support in handling the routine flow of requests for information into and out of the department as well as organizing the production and reporting of business information as necessary to assist and inform other business areas when required.
Comply with the required standards of best practice, operating effectiveness, and efficiency and all legal, regulatory and policy requirements.
Contribute as a subject matter expert to the development of Intact Insurance EU Business including participation in project/s and/or continuous improvement as required.
Undertake any other administration and product processing activities as necessary to maximize operational effectiveness.
Being aware of and adhering to our regulatory framework.
The expertise you bringBased in Madrid.
Fluent English as well as Spanish.
Customer service experience in financial services industry or other service industry.
Proficient with Microsoft O365 applications.
Strong communication skills and the ability to collaborate and build relationships.
Why choose IntactWe live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Our promise to youOur Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change,