Technical Support Engineer 24/07

4 days ago Be among the first 25 applicantsReady to Power the Connected World? Join Our Elite Network Support TeamWhat we’re all about:Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we’re more than that.
Our mission? To make IoT management a breeze for any device, anywhere. With over14 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networksworldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers.

We offer
industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?TheInternet of Things (IoT)is like the magical glue that keeps the world connectedFrom ordering your favorite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. AtWireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Join the Wireless Logic Adventure:Are you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale? At Wireless Logic, afast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT), we're seeking an energetic and focusedNetwork Diagnostics Specialist (Level 3, Spanish Support)to be a vital part of our dynamic Service DeskYour Mission:Dive into the heart of our network, providing24/7 expert support (in English/Spanish)andcritical local assistance in Spanishto our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operatesYour Adventure Will Involve:Being a Customer Champion:Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
Mastering the Network Maze:Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be keyCollaborating with the Best:Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.
What Makes You a Great Fit?:You bring2+ years of battle-tested networking experiencefrom a NOC, ISP, or MSP environment.
You speak the language of networks fluently, ideally holding aCCNP Enterprise or Service Provider level certification .
You're aCisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls.
Yourtechnical and analytical skills are legendary, allowing you to dissect complex issues with ease.
You're familiar with keeping a watchful eye on networks usingMonitoring Tools like PRTG .
You possess adeep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
You have aproven track record of slaying network problemsand finding effective resolutions.
You're aconsummate professionalin all your client interactions.
You're aninnovative thinker, bringing a positive, proactive attitude and thriving on change.
Youexcel in our fast-paced, agile environment, where critical thinking and sharp problem-solving are your superpowers.
You're aself-starter, ready to take ownership and drive solutions.
Bonus points if you have experience providingsales supportin complex network environments and if you speak additional languagesYou're atime-management maestroand possess naturalleadership qualities .
You're atask terminator, seeing every mission through to completion.
Yourattention to detail is laser-sharp, delivering accuracy at the highest level.
Problem-solving is your passion, and you tackle challenges head-on.
You're aprioritization pro, effectively managing tasks and aligning with stakeholders.
You're ateam player, collaborating effortlessly across departments.
You bring apositive forcefieldto every challenge, consistently striving for excellence.
Yourinterpersonal and communication skills are top-notch .
Why Choose Your Adventure with Wireless Logic?Be Part of Something Big:Join anentrepreneurial companythat's leading the charge in the exciting world of IoT.
Unlock Your Potential:

We offer
full training, continuous support, and the tools you need to conquer new heightsin your career.
Join a Company with Heart:We genuinelyvalue and respect our employees, fostering a supportive