Cx Business Manager –

As you contemplate your future you might be asking yourself Whats the next step? Start your journey with usWere seeking an experiencedCX Business Managerto join our Customer Experience Strategy amp; Insights CSI team in Barcelona Hybrid to drive data insights to support strategic decisions and lead the endtoend CX business cases from ideation and securing leadership approval to fullscale implementation to achieve key objectives in customer retention loyalty and growth establishing CX as a competitive advantage for e DO If youre ready to soar were ready to take you thereWhy e Dreams ODIGEOJoin the worlds leading travel subscription platform and one of the largest ecommerce businesses in EuropeMillions of customers every year across 44 markets 5 brands over 75 million Prime members since launching in 2017More than 100 million searches per day on our websites more than 6 billion AI daily predictionsOver 1700 employees More than 60 different nationalities from all continents 99 permanent contractsWere the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription programWhat you will do: The Roles

Key Responsibilities
and TasksAs an e DOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Senior Business Specialist in the Customer Experience Strategy amp; Insights CSI you will be in charge of: 1 Develop datadriven insights to support decisionmaking with Business Owners Endto End initiative ownership Identify and analyze relevant customer data to drive CX business goals focusing on retention subscription and support; turn data into actionable insights identify opportunities and present insightsDefine KPIs and Reporting needs to track performance and drive improvementsOwn the full project lifecycle from initial business case and budget approval through to final launch tracking and postlaunch iteration with greater independence 2 Help e DO Analysts by acting as the main CX POC and providing analytical guidance and support Analytical guidance amp; quality assuranceAct asthe main business logic owner for the different CSI Data Analysts by providing guidance on context KPIs reports etcServe as the primary gobetween for the other Business Analyst eg Prime Checkout by resolving data problems and securing technical support to ensure data quality and availabilityAssess new initiatives impact jointly with Business owners in CX KPIs and different areas within OperationsCreate dashboards and tracking with internal Business Intelligence tools to contribute to the monitoring tracking and driving insights of our business KPIs Master SQL and database skills needed to create the various tables amp; graphs 3 Present to Leaders Strategic visibility amp; influenceRegularly present business cases and key insights to Leadership to get approval and budget for major projectsAct as a trusted advisor translating complex data into clear actionable advice for executive decisions What you need to succeed:Good to haveBring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:Bachelors degree in a quantitative field Computer Science Engineering Economics Mathematics etc or Business Administration Finance specializationMinimum 3 years of experience in data analysisStrong analytical skills and attention to detail; focused on productivityand resultsExcellent communication skills able to present insights clearly and conciselyStrong stakeholder management and influencing abilitiesAbility to work under pressure and meet deadlinesCapable of breaking down complex problems into actionable insightsProactive motivated selfdirected and customerfocusedFluency in EnglishSQL and database skills to create various tables amp; graphsAdvanced Office skillsStrong experience with analytical tools ideally Google Suite Sheets Docs etcExperience with data visualization tools Google Data Studio Power BI Tableau etcExperience in online travel or ecommerce is preferred but not requiredPreferred QualificationsExperience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistantsExperimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflowsAIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivityAdaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilitiesWhats in it for you?The best talent deserves the best benefitsAt e DO we want you to be a part of our success story