Senior Coordinator, PASS Housing

About CEA CAPA

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per annum.

Position Summary

The Senior Coordinator, Housing and Student Services plays a key operational role in the delivery of student housing and student services in Madrid. The role combines hands‑on student support with responsibility for coordinating the day‑to‑day work of the Housing team, organising workflows and priorities, overseeing housing operations, and supporting the PASS Director with budget management and semester planning. The Senior Coordinator serves as a senior point of reference for housing‑related matters, helps ensure consistent service standards, and coordinates effectively with students, colleagues, landlords, residences, vendors, and other external partners. The role supports students throughout their programmes, from logistics to cultural integration, ensuring a seamless and enriching experience. It also involves administrative tasks such as managing programme materials and handling student accommodation issues.

Responsibilities

• Serve as a senior point of contact for students, providing guidance, information, resources, and support throughout their programme.
• Coordinate the day‑to‑day work of the Housing team, organising workloads, priorities, schedules, coverage, and operational deadlines.
• Support, guide, and coordinate team members, ensuring clear allocation of responsibilities, effective communication, and consistent service delivery.
• Oversee core student housing operations, including placements, arrivals, departures, room changes, maintenance, inspections, inventories, and accommodation‑related incidents.
• Coordinate housing readiness before each semester, ensuring apartments and other accommodation options meet operational and student‑service requirements.
• Manage relationships and day‑to‑day coordination with landlords, residences, maintenance providers, cleaning services, and other housing vendors.
• Monitor housing issues and escalations, identify appropriate solutions, and elevate significant operational, contractual, financial, or student welfare concerns to the PASS Director as required.
• Support the Centre Director / PASS Director in managing the Housing budget, monitoring expenditure, reviewing invoices and costs, and maintaining accurate financial records.
• Prepare and maintain semester housing budget forecasts, anticipated occupancy and capacity needs, and projected operational expenses, identifying potential variances and cost pressures in advance.
• Track housing capacity, availability and utilisation to support semester planning and informed accommodation decisions.
• Identify opportunities to improve housing processes, service quality, operational efficiency, vendor performance and cost effectiveness.
• Maintain accurate housing and student records in Salesforce and other relevant systems, ensuring information is current and appropriately documented.
• Coordinate and support student arrivals, orientations, departures, activities and other PASS operations as required.
• Collaborate closely with Student Services, Academics, Health & Safety, Custom Programs, Global Operations and other internal teams to ensure coordinated student support.
• Participate in regular staff and planning meetings and provide operational updates, risks, budget information and recommendations to the PASS Director.
• Support the onboarding, training and day‑to‑day development of Housing team members and contribute to maintaining clear procedures and shared working standards.
• Be part of the emergency phone rotation and support the response to urgent student and housing situations in accordance with CEA CAPA procedures.
• Provide operational coverage and decision‑making support in the Housing area when required, particularly during peak periods, arrivals, departures and staff absences.

Person Specification

• Resilient and adaptable.
• Strong organisational skills with the ability