Operational Excellence Expert

Operational Excellence Expert (Hybrid; m/f/x/d; 80
- 100%)Are you a transformation‑driven professional with a passion for reimagining how organisations operate at scale? Do you thrive at the intersection of strategy, innovation, and execution? If so, this is your opportunity to make a lasting impact at a global level.

About the Role
As anOperational Excellence Lead, you will be a key driver of business transformation within a high‑impact, globally connected team. At the core of this role is the opportunity todesign and shape new operating models for the Credit line of business —reimagining how this value chain functions end‑to‑end and how it can be improved to enhance productivity, risk selection and time to market.
This role places you at the heart of evolving underwriting operating models, enabling the organisation to operate smarter, faster, and more effectively. You will lead strategic change initiatives, challenge the status quo, and work collaboratively across Functions and Platforms to design fit‑for‑purpose operating models that balance specific market needs with global consistency. You will also champion digital innovation—including GenAI—to unlock new levels of productivity and deliver measurable, sustainable business impact.
This is not a back‑office role—it is a high‑visibility, high‑influence position for someone who is energised by complexity, motivated by outcomes, and committed to shaping the future of how a global organisation operates.

Key Responsibilities
Champion digital innovation and adoption, including the integration of GenAI and emerging technologies to enhance productivity and deliver measurable business impact.
Lead end‑to‑end transformation initiatives, designing and implementing operating models that balance global consistency with specific market needs.
Drive operational rigor and efficiencyby identifying process gaps, designing solutions, and embedding best practices across the organisation.
Manage and execute complex projectsfrom inception through to delivery, ensuring milestones, timelines, and quality standards are consistently met.
Engage and align senior stakeholdersacross Lines of Business, Platforms, and Functions to build consensus and drive change.
Analyse and optimise underwriting operating models, identifying opportunities to enhance service differentiation, compliance, and user experience.
Monitor and report on transformation outcomes, using data‑driven insights to track progress, demonstrate value, and inform strategic decisions.
Collaborate across geographies and functionsto ensure initiatives are inclusive of diverse business needs and deliver consistent global impact.
About the TeamTheOperational Model Excellence Credit & Surety (OMEX C&S)team is a global transformation function dedicated to evolving end‑to‑end operational models across the C&S Lines of Business (LoBs), Platforms, and Functions. With a mission rooted in driving operational rigor, user relief, and capability building, the team works at the intersection of people, processes, systems, and data—all within a unified framework.
Joining OMEX means becoming part of a forward‑thinking, collaborative, and globally connected team that is actively shaping the future of how the organisation operates. Here, your ideas matter, your expertise is valued, and your work creates real, visible impact.
About YouYou are a strategic thinker and a pragmatic doer—someone who can navigate complexity with confidence, inspire teams and stakeholders, and translate ambitious transformation goals into tangible results. You bring deep domain expertise, a collaborative mindset, and an unwavering commitment to excellence. You demonstrate strong communication and storytelling skills, with the ability to present complex ideas clearly to both technical and non‑technical audiences. You are curious about innovation, comfortable with ambiguity, and energised by the opportunity to drive meaningful change in a dynamic, global environment.
RequirementsGood understanding of the Credit & Surety line of business, including its product and business model, with the ability to apply this knowledge to drive relevant and impactful operational change.
Proven ability to lead and execute projectsend‑to‑end, managing scope, stakeholders, timelines, and deliverables in complex, cross‑functional environments.
Comprehensive knowledge of end‑to‑end underwriting operating models, with experience identifying inefficiencies and designing solutions that enhance performance and compliance.
Strong expertise in digital innovation and transformation, including familiarity with emerging technologies and the application of tools such as GenAI to drive productivity and business value.
Demonstrated ability to motivate, engage, and align diverse stakeholders, building trust and consensus across functions, geographies, and seniority levels.
Nice‑to‑HavesA strong background in business and service design and/or business consulting, bringing structured problem‑solving and human‑centred des