Customer Success
hace 2 semanas
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. YOUR FUTURE ROLE Within SAP Signavio’s Value Management Team, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP’s premium segments. In this role, you will act as a trusted value and transformation advisor (post-sales) for assigned customers, providing guidance along SAP Signavio’s customer engagement model to reach their business goals and ensure value realization with our solution from Potential Discovery Identification to Realization in Post-Sales. To thrive in this role, you appreciate hands-on consulting-style work, value delivery, close collaboration, open communication, and feedback. Overall duties within SAP Signavio’s Value Management team include, but are not limited to: Drive Value Preparation activities: Align with customer on strategic priorities and value drivers. Establish the bridge between customer’s strategic value drivers & how SAP Signavio can support delivering those. Identify Value Potential: Discover potential initiatives leveraging SAP Signavio. Drive Value Quantification, Qualification & Initiatives Prioritization with the customer, focusing on short-term and long-term value strategies. Accelerate Value Delivery: Drive Value workshops with the customer focusing on pattern & root cause identification. Support the customer in establishing action plans to realize the value identified. Coordinate Value Realization & Monitoring: Establish a clear monitoring & target realization methodology with the customer. Continuously monitor, report & communicate value realized & adjustments to the customer portfolio roadmap. Support Value at Scale: Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers. To be successful, you bring the following skills and experience: 5+ years of Business Consulting experience (beyond technical implementation) and experience in Value Management / Advisory (development of process improvement value cases and realization of value at scale). Practical experience in Continuous Improvement and Lean/Agile methods with clear value outcomes shown in previous engagements. Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining. Expert knowledge on process automation, mining, and management technology (SAP Signavio or competitor solutions), its implementation, application, and usage for continuous value creation. Practical experience in value-driven transformation approaches from value identification to realization. Experience in Client Relationship, Stakeholder and Change Management. Project Management Experience, able to drive different project portfolios across customers from a value realization standpoint. Practical experience in setting up holistic E2E Value Driven Approaches at customers is an asset. English Fluency is a must – German language is a plus. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 408171 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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