Commercial & Crm Executive

Commercial & CRM ExecutiveDEPARTMENT: CRM & Key Account ManagementLOCATION: Ceuta, SpainLet’s start with the roleAs a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly.
As a Commercial & CRM Executive, you will:Contribute to the development and the growth of the market share for the countries of responsibility; Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions; Contribute in developing the annual commercial budget, follows up on the P&L of the countries of responsibility
- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation; Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition; Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions; Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side; Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams; Supervise/run projects/initiatives to enhance market strategy and customer experience to life; Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessary; Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates.
What you’ll bring3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry; Excellent Spanish & English both in speaking and writing; Strong customer focus, hands-on approach, and execution skills, with a keen business sense and sales-driven mindset; A good understanding of online conversion, retention and reactivation techniques; A strong graspof customer loyalty and value strategies in a transactional web and mobile environment; Good knowledgeof key performance and customer metrics; International experience and working knowledge are an advantage; Experience in process driven operations is an advantage, will be considered an asset; High energy and ambition levels with passion for success; Strong leadership, cooperation and analytical skills, team spirit; Excellent presentation and communication abilities; Exceptional stakeholder management and cross-functional coordination skills.
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A buddy will support you with your onboardingHybrid way of workingUnlimited access to Udemy & continuous training