Systems Engineer

Job Title: Systems EngineerLocation: Madrid, Amsterdam, Luxembourg, or LondonWork schedule or timing: 8.30 AM to 5.30 PM CETWork Model: HybridIntroduction to the roleThe Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.

Key Responsibilities
Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business prioritiesPerform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actionsParticipate in major incident bridges, providing clear technical leadership and communicationMonitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the businessPartner with infrastructure and platform teams to ensure systems are resilient, scalable, and secureSupport application releases, patches, and configuration changes, including validation and post‑deployment monitoringReview and assess changes for risk and operational readinessCollaborate closely with GFS business users to understand application usage, pain points, and operational needsTranslate business issues into technical analysis and actionable remediationProvide clear, concise communication to both technical and non‑technical stakeholdersCreate and maintain technical documentation, runbooks, and support proceduresContribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumesIdentify opportunities to improve application reliability, supportability, and operational efficiencySupport automation efforts for monitoring, alerting, and routine operational tasksPromote best practices in application support, security, and complianceRequired Skills & ExperienceStrong experience supporting enterprise applications in a production environmentSolid understanding of: application architecture and integrations, databases (SQL), operating systems (Windows), APIs, batch processing, and job scheduling.
Experience with monitoring, logging, and alerting toolsAbility to troubleshoot across application, infrastructure, and integration layersTypically 3+ years in application support, or a similar roleProven experience in a Tier 2 or Tier 3 support functionExperience supporting systems in a financial services or regulated environment is strongly preferredStrong analytical and problem‑solving skillsCalm, methodical approach when working under pressureExcellent written and verbal communication skillsAbility to manage multiple priorities and incidents concurrentlyStrong sense of ownership and accountabilityBachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experienceITIL Foundation or higherRelevant technical certifications (cloud, database, OS, or application platforms) are a plusThe salary range for this position is €45,000
- €55,000. This range provided is indicative, with the final salary determined based on experience, skills, and other relevant factors.
When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.
Com/service/careers .

We offer
a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,CSC only accepts resumes from employ