Technical Support Advisor in Lisbon

hace 2 semanas


España Blu Selection A tiempo completo

Your responsabilities and impact as a Technical Support Advisor:In this position, you will be responsible for ensuring excellent customer service to the Germanmarket, creating exceptional value and solving any issues to deliver a consistent quality of service.The main responsibilities involve:


Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)


Respond to incoming calls and emails from enterprise clients


Gather information from customers, ensure resolutions of queries


Maintain client relationships through product support over the phone


Provide high-quality service


Record all required data elements in CRM to provide a good follow-up and qualitative support


Skill, qualifications and interests you need to succeed in this role:


You have the following language skills: native level of German+ fluency in English


You preferably have a previous experience of min. 6 months in Technical Support


You have an interest in and willingness to learn and are tech savy


You have very good communication skills – both written and oral


You have the ability to operate in high pressure situations


You are a team player, enthusiastic and self-starter


You have analytic and problem-solving skills


You are Customer and Quality oriented


Valid Portuguese work permit or EU citizenship required


What’s in it for you?


Long-term opportunity


Working hours in rotative shifts depending of the project


A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)


If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)


Opportunity to be part of a challenging and fast paced environment


Possibility to collaborate with some of the biggest brands in the industry


A multicultural and international environment


Fully paid training, professional development and career evolution


Your Future CompanyStarted up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
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