Application Manager

The Global OT Application Owner owns the strategy, roadmap and backlog of the assigned global OT application. The role governs the assigned solution scope, including its global templates, technical and functional standards, software providers and system integrators, and ensures that the application delivers business value and can be consistently deployed, operated and improved across the client sites.
Assigned scope:Future global maintenance application (CMMS), from evaluation into implementation.
Primary emphasis:Evaluation and application definition; requirements and marketassessment.
Main tasks / Standard of performanceApplication Strategy and Roadmap:Define and maintain the application strategy and multi-year roadmap.
Translate business and plant requirements into clear application priorities.
Decide what should be developed, configured, purchased, scaled, deferred or retired.
Govern the application throughout its complete lifecycle.
Backlog and

Requirements:
Own, structure and prioritize the application backlog.
Establish clear requirements and acceptance criteria.
Ensure that delivered functionality meets the agreed requirements, coordinating formal acceptance with the relevant business and site stakeholders.
Global Templates and Standards:Define and maintain global templates, libraries and application standards.
Approve template changes, releases and deviations from the global standard.
Govern application quality, compliance, scalability and maintainability.
Ensure alignment with OT architecture, cybersecurity, data and integration standards.
Implementation and Rollout Planning:Define the implementation approach and the site-by-site deployment sequence once the solution is selected.
Agree scope, priorities and commitments with site leadership and plant management for the pilot and first sites.
Coordinate application engineers, developers, vendors and the implementation partner throughout the implementation.
Vendor Evaluation and Steering:Evaluate and compare providers, and lead the technical and commercial negotiation during selection.
Once contracted, govern vendor performance, roadmap commitments, service levels, licensing and costs.
Operations, Adoption and Reporting:Monitor application adoption, operational performance, incidents and support trends.
Escalate application risks, delivery gaps and vendor-performance issues.
Maintain transparent communication with business, plant and technical stakeholders.
Compliance, Policy and Transparency:Ensure the application complies with the client group policies, standards and directives, including the mandatory criteria defined for its control zone.
Maintain the application profile and keep the inventory of the solutions in scope up to date.
Ensure transparent reporting of application costs, risks, service information and benefits towards Group OT and the regional Digital OT/IT organization.
Ensure that the Cloud Service Provider Check is completed and that Security clearance is obtained before any application contract is signed.
Data, Security and Audit:Be accountable for the data stored and processed in the application, including in the event of cyber incidents such as data breach or unauthorized access.
Govern application user access management across the user lifecycle where the application is not integrated into Client's global Active Directory.
Act as the contact person for the application in internal and external audits.
Application-Specific

Requirements:
Definition of evaluation criteria, business requirements and implementation roadmap.
Ability to take the application from initial evaluation into implementation and global lifecycle governance.
Skills And CompetenciesFunctional & Technical Competencies:Application ownership: able to own the strategy, roadmap and backlog of a global industrial application and to decide what is developed, configured, purchased, scaled, deferred or retired.
Requirements and acceptance: comfortable authoring requirements and acceptance criteria and running formal acceptance with business and site stakeholders.
OT/IT and manufacturing data environments: working knowledge of SCADA/PLC, MES, IIoT, Unified Namespace and ERP interfaces.
Standards and lifecycle governance: able to define and govern global templates, libraries and technical/functional standards, including quality, scalability and maintainability.
Security, data and compliance awareness: familiar with OT cybersecurity, data classification, access management, group policy and audit requirements.
Vendor and system-integrator steering: able to challenge providers on technical fit, delivery quality, service levels and cost.
Requirements gathering and application evaluation: strong capability to structure business requirements and evaluation criteria.
Maintenance domain knowledge: understanding of maintenance, asset lifecycle and reliability processes.
Solution assessment: able to compare available market solutions on functional fit, integrations, scalability, licensing and total cost.
Languages: English