Service Desk Agent
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About Us
devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you
Job ID
20061
Location
Barcelona, Spain, Hybrid
Contract
Permanent, Full-time
About Us
devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.
Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.
- In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.
Your role in the team
As a Service Desk you provide first-level IT support to end users by resolving incidents and service requests within SLA.
Your Responsibilities
- Handle incidents and requests via ticketing system, ensuring correct prioritization and categorization.
- Identify recurring issues and proactively propose improvements or automation opportunities.
- Maintain clean ticket documentation and contribute to reporting, knowledge base, and continuous service improvements.
What We Expect From You
- Experience in IT Service Desk / Helpdesk environment.
- Strong communication skills, reliability, and ability to support operational coordination with Service Delivery Manager.
- Excellent communication skills English.
What Devicenow Can Offer You
- Be part of a rapidly expanding industry and take advantage of unique career opportunities.
- Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
- Flexible hybrid working model – work from home or office, visit our offices around the world.
- Enjoy a competitive salary package.
- Regular team and company social events.
- Flexible benefits package: choose between meal vouchers, a Wellhub membership, or a combination of both.
- Optional private health insurance through tax-efficient payroll deductions (salary sacrifice).
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