CRM Executive

hace 2 días

Madrid, España Talent A tiempo completo

Job Title: HubSpot Administrator

Company: Software Company

Minimum Requirements:

  • 2-3 years of work experience in a role requiring detail orientation and analysis
  • Familiarity with HubSpot, integration, and systems tools

Responsibilities:

  1. HubSpot Administration:
    • Serve as the primary administrator for HubSpot, focusing on B2B CRM needs, ensuring it is configured and optimized to support complex sales cycles.
    • Customize and maintain CRM workflows, dashboards, and reports to provide real-time insights into sales activities and performance.
    • Manage user permissions, custom objects, workflows, sequences, and deal pipelines to ensure alignment with business goals.
  2. Data Management & API Integration:
    • Oversee the integrity and accuracy of CRM data, ensuring it is properly segmented and leveraged for targeted B2B marketing and sales campaigns.
    • Lead API integration projects to connect HubSpot with other critical business systems, ensuring seamless data flow and synchronized operations across platforms.
  3. Sales Tools Management:
    • Identify, evaluate, and implement sales tools and technologies that enhance B2B lead generation, pipeline management, and overall sales efficiency.
    • Manage and optimize the usage of these tools, providing ongoing support and training to sales teams to maximize their effectiveness.
  4. Sales Process & Workflow Optimization:
    • Design, implement, and continuously improve sales workflows tailored to B2B processes, focusing on streamlining multi-touchpoint sales cycles and reducing friction.
    • Develop and enforce best practices for data entry, lead management, and pipeline tracking to ensure consistency and accuracy across the sales team.
  5. NPS & Customer Feedback Management:
    • Implement and oversee NPS surveys to capture customer feedback, analyze trends, and identify areas for improvement.
    • Work closely with the Head of B2B Partnerships to develop strategies based on feedback, aimed at enhancing customer satisfaction and loyalty.
  6. Collaboration & Stakeholder Communication:
    • Act as the liaison between the B2B sales teams, marketing, product development, and IT, ensuring that CRM and sales enablement strategies are aligned with broader business objectives.
    • Regularly communicate progress, insights, and recommendations to senior management and other key stakeholders.
  7. Continuous Improvement:
    • Foster a culture of continuous improvement by regularly assessing the effectiveness of CRM and sales enablement initiatives, and by staying informed on industry trends and best practices.
    • Lead initiatives to refine and enhance CRM and sales enablement processes, ensuring they remain effective in driving sales performance and business growth.

Additional Information:

  • Salary depends on the candidate's expertise.
  • Schedule: Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 2:00 PM.
  • Health insurance.
  • Quarterly team-building activities.
  • Work mode: 2 days in the office + 3 days remote.
  • Location: Madrid, Cuzco area.
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