CRM Executive

hace 23 horas

Madrid, España DAZN Group A tiempo completo

**Job Title**:

- CRM Executive**Location**:

- Madrid, Spain**Schedule**:

- Full-Time, Permanent**Team**:

- Analytics & CRM**Department**:

- Marketing & PR**What's your new role about?**:

- DAZN exists to fuel the fire of sport in everyone. Do you want to be part of it?
- In this brand-new role within our Subscription Function, you will help deliver our customer communications strategy across our Spanish market
- As a passionate sports fan with an intuitive understanding of customer experience, you’ll harness your depth of knowledge in digital & mobile CRM to create CRM initiatives that strengthen our relationship with our customers.
- This role will be based in our Madrid office. Benefits include access to DAZN, annual performance-related bonus, lunch vouchers, refer a friend scheme, learning and development resources, opportunity for hybrid working, and access to our internal speaker series and events.

**As our new CRM Executive, you’ll have the opportunity to**:

- Implement local CRM strategy & tactical plans that encourage innovation
- Deliver excellent customer experiences throughout the CRM ecosystem against conversion, retention/ engagement and win-back targets
- Optimise user journeys on the platform against CRM targets and identify new opportunities.
- Provide full analysis and reporting on the performance of our CRM activities and subscription lifecycle in market
- Brief campaign creative & work alongside editorial team to ensure engaging content in all customer communications

**You’ll be set up for success if you have**:

- Fluent in written and spoken Spanish and English languages
- 2-3 years’ experience in a dedicated CRM role
- Sports fan / enthusiast with a flair for copy writing
- Track record of strategy support and planning for CRM programs
- Outstanding organizational, planning and time-management skills
- Strong presentation skills

**Even better if you have**:

- Experience working in a digital, mobile or subscription-based environment
- Experience working in an international environment / global organisation
- Experience in SVOD and OTT industries
- Experience in creation of designed layouts with Adobe Photoshop

**Here's a little more about us**:

- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.-
- Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.

We look forward to hearing from you.

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