Portuguese Speaking Fitbit Products Support Specialist

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About Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.
Job OverviewWe are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a global leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.

Key Responsibilities
Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshootingAssist customers with the synchronization of wearable technology and integration with the Fitbit health platformGuide users through personalized health and wellness goal settings, fostering an engaging brand experienceMaintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidanceCollaborate with international teams to ensure industry-standard service levels are exceeded dailyIdentify trends in customer feedback to contribute to the continuous improvement of fitness tracking technologyManage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardwareRequirementsNative or fluent Portuguese (spoken and written) is mandatoryProfessional proficiency in English to communicate within our international office environmentA genuine passion for the fitness and wellness industry and wearable technologyExcellent problem-solving skills and a proactive, customer-centric mindsetEligibility to work in the EU; valid EU passport or work permit requiredBenefitsWhat

We Offer
Competitive Monthly SalaryFully Paid Training on the latest Fitness & Wellness productsComprehensive Health Insurance packageFully Paid Relocation Package (flight, transfer, and initial hotel stay)Monthly Performance Bonus linked to service qualityModern, vibrant office environment in Sofia, one of the top hubs for jobs in BulgariaInternational career development opportunitiesLife in BulgariaSofia is an incredible city that offers a perfect blend of rich history, modern amenities, and a thriving social scene. Choosing one of our Portuguese-speaking jobs here allows you to enjoy a favorable cost of living while exploring the stunning mountains and urban culture that make Bulgaria a hidden gem in Europe. With its pleasant four-season weather and hospitable culture, life in Bulgaria provides a fantastic backdrop for your international career journey.
Relocating to Bulgaria is a seamless experience with our support, as we ensure you settle into your new home comfortably. From world-class dining to a vibrant nightlife, Bulgaria caters to every lifestyle preference. xqbhyrx We invite you to join a diverse community of professionals and discover why so many people are choosing Bulgaria as their next career destination.