CRM & Lifecycle Analyst

About BizAwayPor favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.Here at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.We’re looking for a CRM & Lifecycle Analystto help us better understand customer behavior and improve how customers experience our platform across onboarding, engagement, and retention.This role is hands‑on and analytical. You will work closely with Customer Marketing, Customer Success, and Product. You won’t be setting a long‑term strategy on your own, however your work will directly inform decisions and help shape how we improve the customer experience over time.Your main tasks are:Turn data into clear insights and practical recommendations that improve targeting, messaging, timing, and overall lifecycle performance.Have solid understanding of data flow and architecture to work closely with data engineers to create one source of truth for customer data.This is a startup environment. The scope of the role will grow over time for someone who learns quickly, shows ownership, and consistently improves how we work. This role will report into the Interim Head of Customer Marketing.Your role in BizAwayAnalyze CRM and lifecycle campaign performances to identify opportunities to improve onboarding, engagement, and retentionExplore customer behaviour across key segments and personas (e.g. travellers, admins, finance)Identify patterns in activation, repeat usage, and drop‑off, and translate them into actionable insightsContribute improvements to targeting, segmentation, and measurement approachesBuild dashboards and reports that clearly communicate insights and recommendations to stakeholdersDesign and evaluate experiments (e.g. messaging, timing, segmentation) and interpret resultsPartner with Customer Marketing, Customer Success, and Product to support data‑informed lifecycle decisionsManage multiple analytical workstreams with clear prioritisation and communicationYour basic qualificationsBachelor’s degree in a quantitative or analytical field, or equivalent practical experience4+ years of experience in CRM, lifecycle, marketing, or customer analyticsSQL skills and experience working with large or complex datasetsExperience applying statistical methods such as hypothesis xcskxlj A/ B testing and/or regressionExperience building clear dashboards, reports, or analyses for business stakeholdersComfortable working cross‑functionally in a collaborative environmentStrong communication skillsOur offer A seat on a scale‑up with skyrocketing growthAttractive compensation, including equity in the companyDevelopment of your entrepreneurial spirit, having the chance to implement real‑impact business decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick‑start your day and free beers to celebrate togetherFlexible working policy (Hybrid, 3 days from the office & 2 days from home), and great offices in EuropeBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.#J-18808-Ljbffr