Knowledge Operations Specialist

We Are Waiting for YouHi there I am Álvaro Gallego, the recruiter for this position. Nice to meet you First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at the ZurichLet me take a wild guess: you’ve probably sifted through countless job offers today, and they all seem to blur together. Sound familiar? Well, here’s the scoop: At Zurich, we might not have all the answers (and we’re not striving for perfection), but we’ve got something special. Curious? Keep readingFirst off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.
Our OpportunityAre you ready to embark on your career in the multinational insurance space? We are seeking an analytical and detail-oriented Knowledge Operations Specialist to join our multinational Business Transformation team. In this role, your keen eye for accuracy and dedication to high standards will be essential as you manage, refine, and ensure the integrity of various data sets. This position offers you the opportunity to collaborate with stakeholders across Zurich and around the world, elevating our data quality to best-in-class levels for our multinational customers. As a Knowledge Operations Specialist based in Spain, you will play a pivotal role in upholding the standards that empower informed decision-making and drive operational excellence globally. You will build a solid understanding of how data is captured, transformed, and utilized across the various systems supporting multinational operations. With curiosity and analytical thinking, you will understand dependencies and contribute to improvement and transformation initiatives that help make our operations more efficient, consistent, and scalable. What Can You Expect?And you might be thinking: This is great, what will my day-to-day be like, at Zurich? I’m glad you asked. You will have the opportunity to:Support the collection, review and completion of General and Wording Capabilities data across products for Zurich’s global network of 200+ territories.  Review submitted data for completeness, consistency, and accuracy. Help organize and track data collection activities, follow up on outstanding inputs, and maintain a clear audit trail of updates and changes.
Proactively foster collaboration and clear communication with stakeholders across countries and central functions. Maintain an ongoing engagement with the countries, underwriting and project teams to help finalize technical content, and ensure data is maintained in line with agreed standards.
Support the launch of new propositions by helping to set up and maintain reference systems that reflect updated global wording, while working with stakeholders to ensure solutions meet business needs.
Maintain internal guidelines and standard operating procedures so they remain accurate, clear, and aligned with current data management processes. Contribute to transformation and continuous improvement initiatives by identifying recurring issues, supporting analysis, and helping improve efficiency, consistency, and service quality.
What Makes You a Great Fit?While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you 1–2 years of experience in insurance, operations, data management, business administration, finance, or a related field; multinational insurance exposure is an advantage.
Bachelor’s degree in Business Administration, Operations, Economics, Insurance, Finance, Tax, Law, Data Science, Statistics or a related field.
Interest in working with structured data, ensuring data quality, and understanding how information is used across systems and business processes.
Advance knowledge of Microsoft Excel, and PowerPoint, familiarity with Power BI or other data visualisation/reporting tools is a plus.
Interest in learning or prior exposure to tools such as VBA for Excel, SQL, Python and Qlik is considered an assetCuriosity to understand end-to-end data flows, system dependencies, and how data impacts downstream tools, reporting, and operational decision-making.
Exposure to process improvement, digital transformation, reporting, automation, or project work through studies, internships, or early professional experience is an advantage.
Fluency in English and Spanish; additional languages are an advantage.
Skills requiredInterest in working in multinational teams and cross-country projects; any prior exposure is an advantage.
Ability to work accurately with structured data, review information carefully, and identify inconsistencies.
Meticulous approach to data management, ensuring compliance with standards, guidelines a