Account Executive, Southern Europe
hace 5 días
General Summary The Account Executive is responsible for coordination of a portfolio of 30-40 hotels across Southern Europe to enhance PH&R’s profitability. This role is central to ensuring strong, day-to-day relationships with our hotel partners, providing technical support, guiding system set-ups, and delivering high-touch customer experience. The ideal candidate will be fluent in English and Spanish with a preference for additional European languages and possess a balance of hospitality understanding and tech‑savviness. Duties & Responsibilities Portfolio Management Serve as the main point of contact for a portfolio of 30-40 hotels in the region Build and maintain strong relationships with hotel partners to ensure long‑term success Provide proactive support to maximize partner satisfaction and retention Provide ad‑hoc support to wider hotel portfolio with administrative tasks such as TA commission claims, response to group leads or RFPs System Implementation & Technical Support Coordinate and support onboarding and system setup for new hotel partners Troubleshoot technical issues and liaise with internal tech teams as needed Train hotel staff on system tools and updates Day‑to‑Day Relationship Management Conduct regular check‑ins to understand hotel needs and opportunities Advise hotels on best practices to enhance performance and visibility Maintain accurate account records, status updates, and CRM data Customer‑Centric Support ("TLC") Provide personalized, white‑glove service that ensures every partner feels valued Act as a trusted advisor, offering insights to drive results and deepen engagement Respond promptly and empathetically to partner inquiries and escalations QUALIFICATIONS 3+ years of experience in account management, client services, or hotel operations Experience with hospitality systems (Synxis CRS, PMS, channel managers) – a strong plus Strong communication and interpersonal skills Ability to work independently and manage multiple priorities across a regional territory Fluent in English and Spanish with a preference for additional European languages Willingness to travel periodically within the region LOCATION Although this is currently a remote role based in Spain, the successful candidate must reside in Madrid. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Hospitality #J-18808-Ljbffr
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