Global Communications Systems Engineer
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As Global Communications Systems Engineer you will help roll out and enhance Videojet’s customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines technical deployment, business-driven design, and hands-on support to improve customer experience across multiple countries. You will collaborate with global partners and contribute to a high-visibility technology program that supports critical business outcomes.
Compensaciones / Beneficios- remote role
- onboarding and training
- career development opportunities
- inclusive, international team
- Coordinate cross-functional teams to deliver contact center rollouts and post-launch support across Europe
- Translate business requirements into technical specifications balancing platform constraints, UX, cost and value
- Develop, configure and enhance NICE CXone features, call flows, business rules, alerts, processes, integrations and automation
- Provide hands-on telephony and communication app support, diagnose issues, and identify reliability improvements
- Create SOPs, onboarding materials and training for users and managers
- Build and maintain dashboards, data quality controls, and KPIs to drive productivity and continuous improvement
- Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software
- Working knowledge of telephony technologies (PSTN/POTS and VoIP/SIP)
- Experience integrating a contact center platform with Salesforce or another CRM system
- Experience gathering business requirements, producing functional/technical designs, and executing tests
- A degree or certification in IT, telecommunications, programming, or related technical field, or equivalent practical experience, plus fluent English
- Collaborative
- Analytical thinking
- Problem-solving
- NICE CXone
- Salesforce
- Telephony (PSTN/POTS, VoIP/SIP)
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Global Communications Systems Engineer
Hace 1 día
Barcelona, Cataluña, España Videojet Technologies Jornada completaDoing meaningful work that makes an everyday impact on the world around you?Growing your expertise and expanding your skillset with every project?Collaborating with a vibrant, inclusive, global team?Doing meaningful work that makes an everyday impact on the world around you?Growing your expertise and expanding your skillset with every project?Collaborating...
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Barcelona, Cataluña, España Videojet Technologies Jornada completa 70.000 € - 100.000 € Por obraVideojet Technologies, part of Veralto, seeks a Global Communications Systems Engineer to support Europe-wide rollout of customer-facing communications tech. You will deploy, integrate, and enhance NICE CXone and CRM connections, collaborating with service, commercial and global teams.The role is remote within Europe, with availability during European...
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Barcelona, Cataluña, España Veralto Jornada completaOverview As Global Communications Systems Engineer you will help roll out and enhance Videojet’s customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines...
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Global Communications Systems Engineer
Hace 9 horas
Barcelona, Cataluña, España Veralto Jornada completaOverview As Global Communications Systems Engineer you will help roll out and enhance Videojet’s customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines...
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Hace 6 días
Barcelona, Cataluña, España Videojet Jornada completaVideojet Technologies, part of Veralto, seeks a Global Communications Systems Engineer to support Europe-wide rollout of customer-facing communications tech. You will deploy, integrate, and enhance NICE CXone and CRM connections, collaborating with service, commercial and global teams.The role is remote within Europe, with availability during European...
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Global Communications Systems Engineer
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