Senior Specialist, Account Management
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In this role, you will manage and grow a portfolio of strategic enterprise accounts, acting as the payment advisor and brand ambassador. You will craft account development plans, identify expansion opportunities, and drive value through cross/upsell of Checkout’s services. You’ll collaborate cross-functionally to ensure an outstanding merchant experience and data-driven insights to guide decisions. This position offers impact at scale within a fast-paced, ambitious fintech environment.
Compensaciones / Beneficios- hybrid working model
- career growth opportunities
- recognition for impact
- ownership and fewer blockers
- collaborative culture
- global fintech environment
- Grow and nurture a portfolio of enterprise merchants, identifying expansion opportunities and upsell potential
- Develop and execute merchant-specific account plans with clear growth paths
- Build high-touch, consultative relationships through regular communications (in-person and virtual)
- Provide expert guidance on global payments strategies tailored to merchants' needs
- Negotiate pricing structures to achieve win-win outcomes for merchants and Checkout
- Track проекта deliverables and maintain data accuracy in CRM tools like Salesforce and Clari
- Deeply understand Checkout products, services, and partner networks to meet merchant needs
- Collaborate with Sales, Legal, Integration, Support to deliver excellent merchant experiences
- Promote data-based decision making and deliver metric-driven insights to merchants
- Foster cross-team knowledge sharing and improve ways of working across the organization
- 3+ years of B2B Account Management or Relationship Management in FinTech/payments
- Proven track record of revenue growth and managing strategic accounts
- Strong knowledge of e-commerce payments, technologies, and industry trends
- Customer-centric mindset with ability to build robust relationships
- Multitasking and adaptability to changing requirements
- Fluency in Spanish or German is advantageous
- Customer focus
- Strategic thinking
- Cross-functional collaboration
- Salesforce
- Clari
- Payments knowledge (e-commerce payments landscape)
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