Customer Experience Specialist

Job Title:Customer Experience Specialist (Flemish-speaking)
- On-site
- Automotive Industry JL01Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands
- the ones you use every day
- improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as aCustomer Experience Specialistin Barcelona(on-site), you will be part of our team of game-changers who are powering the brands of the future in the Luxury Automotive industry.
What you will do in this roleAs aCustomer Experience Specialiston our team, you will:Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a productRepresent a premium automotive brand with professionalism, courtesy, and attention to customer satisfactionReinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferencesCollect key insights and summarize interactions in a clear, structured format to support retailer sales teamsMaintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospectsEnsure all customer interactions align with the quality standards and premium positioning of the brand.
Concentrix is a great match if you:Are bilingual or proficient in Flemish and EnglishHold a high school diploma (minimum), with a preferred background in business, communications, or automotive studiesBring experience in customer service or sales — ideally within the automotive or luxury sectorsCommunicate clearly and confidently, especially with executive-level or high-end clienteleDemonstrate a strong interest in the automotive industry and premium productsAre structured, professional, and discreet in handling sensitive topics like pricing or commercial offersAre comfortable following a detailed, scripted call approach and submitting written reports post-interaction.
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for youFull-time 39 hours/week permanent contract: Monday
- Saturday 09.00
- 18.00Salary 21.473,38 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insuranceFull paid training on the company and the project you’ll be working onCareer development programs, specialized coursesExperience the best version of youAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1769498Location:ESP Barcelona
- C/ de la Selva de Mar, 129Language

Requirements:
English, Flemish (Required)Time Type:Full time2026-12-14