Industry Specialist Consultant

Who we areAizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what we consider “Aizon 3.0”. Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.What makes us different from other manufacturing platforms? We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavy-handed systems and rapidly understand how to run their manufacturing processes better.We’re solving multiple problems in GMP operations that cost manufacturers millions yearly while accelerating their digital maturity journey. One of our unique capabilities is the ability to operationalize the use of predictive AI models in real-time without a big data science staff.We’re backed by both industry and software investor firms like NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork, with solid industry and technology expertise.Our mission is to improve global health by optimizing how medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.Join us if you are motivated to directly impact our company's success and growth path forward and, more importantly, by positively contributing to the life science industry and deserving patients worldwide.The PositionThe Industry Specialist Consultant will play a crucial role in supporting our pharma customers, ensuring they maximize the value of our SaaS products. You will work closely with our internal consulting team to deliver expert advice, industry insights, and best practices. Your expertise will help clients implement, adopt, and scale our products in alignment with their business needs and industry regulations. This is a customer-facing role that requires deep knowledge of the pharmaceutical industry, a consultative approach, and the ability to work cross-functionally.Responsibilities - Customer Engagement & SupportServe as a primary point of contact for our customers, building strong relationships with key stakeholders.Understand clients' business needs and challenges within pharma manufacturing, helping them implement solutions to optimize their processes.Provide ongoing strategic guidance and ensure successful adoption of the SaaS products by delivering customized recommendations.Conduct regular check-ins and business reviews with customers to assess satisfaction, identify opportunities for improvement, and ensure long-term success.Responsibilities - Industry Expertise & ConsultingOffer deep expertise in pharmaceutical manufacturing processes, regulatory requirements, and industry trends.Collaborate with the internal consulting team to design and implement solutions that address our customer use needs.Act as a trusted advisor, offering insights on best practices and emerging trends to help clients achieve their goals and remain competitive.Translate complex technical or regulatory concepts into actionable insights for customers.Responsibilities - Collaboration with Internal TeamsLiaise with the internal consulting team to align customer needs with the development and implementation of our platform.Work closely with the Customer Success, Sales, and Product teams to provide customer feedback, identify new features, and advocate for product improvements.Participate in internal strategy discussions to ensure our products continue to meet the evolving needs of the pharmaceutical industry.Provide training and mentorship to junior team members on industry-specific topics and consulting approaches.Responsibilities - Client Success & OutcomesBe the reference Industry Expert of the Customer Success team and as such, ensure the successful configuration of the Aizon solutions to serve Customer requirements.Help clients achieve measurable outcomes, such as improved operational efficiency, compliance with industry regulations, and scalability.Identify growth opportunities within existing customer accounts and collaborate with the Sales team on potential upsell / cross-sell opportunities.Support clients through their entire journey from onboarding to renewal, ensuring they derive maximum value from the platform.Knowledge and Experience - MUST HAVEGreat educational background in the fields of Life Sciences, preferably with a Bachelor's (or Master's) degree in Biotechnology or Chemical Engineering.5+ years of experience in the pharmaceutical manufacturing industry, ideally in a role involving operations.Deep understanding of pharma manufacturing processes, regulatory requirements (e.g., GMP, FDA, EMA), and industry challenges.Experience and functional knowledge of lab and manufacturing equipment such as bioreactors, sterilizers, analyzers, scales, and related Software.Passionate about delivering and implementing solutions to improve clients' operation and success.Knowledge and Experience - NICE TO HAVEExperience in statistics (tests, distributions,...) and data visualizationKnowledge of data modeling for advanced analytics is valued.Basic understanding of Artificial Intelligence and Machine Learning algorithms.Experience in the use of electronic Batch Record software solutions.SkillsProficient in spoken and written English.Capable of working with a dynamic product that is ever-changing and evolving rapidly.Strong analytical and creative problem-solving skills.Ability to take smart risks and champion new ideas.Team player, collaborative, innovative, get things done mind.Ability to understand business requirements and translate them into technical requirements.Show initiative in setting and meeting goals within an environment of managed change.Ability to work under pressure, responsible for multiple important tasks in parallel.You take ownership and feel responsible for the product as a whole.You don’t mind getting your hands dirty.Commitment to Quality.You take responsibility for the success of the project.Business analysis capabilities.Think out of the box mindset.Excellent client-facing and internal communication skills.Able to work in a team and project-oriented.Availability to travel for visiting clients is required.What We OfferUnique opportunity to join our company as it scales with great market traction and huge potential to continue growing.Competitive salary in the sector and scheduled performance / salary reviews.Stock Options.Private Medical & Dental Insurance.Internal Training & Certifications.Professional development and collaborative environment.Flexible schedule & Intensive Fridays.Flexible Remuneration Options.Language Training Courses.Monthly Team Building Activities.We are committed to providing an inclusive environment where all employees feel mutual respect and are contributing to the good of society. We are a group of creators with diverse backgrounds (over 16 different citizenships in our company) and are proud to be an equal-opportunity workplace. All employment is decided based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, you may contact us at jobs@aizon.ai
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