Junior Sales Operations Specialist

hace 8 horas


Barcelona, España Factorial A tiempo completo

CX Ops Specialist Junior (Systems & Support) Join Factorial as a CX Ops Specialist Junior (Systems & Support) to help us boost the company to the next level. About Factorial: Factorial is on a mission to help small and medium businesses automate and elevate their HR processes—so they can focus on people, not paperwork. With over 1,000 employees across 9 markets, we serve 100,000+ users and are one of Europe’s fastest‑growing SaaS companies. We believe in bold goals, radical ownership, and inclusive collaboration. If you’re eager to grow in RevOps, love solving technical puzzles, and want to build scalable systems that empower our Customer Experience (CX) teams — we want to meet you. About The Role: We’re looking for a CX Ops Specialist Junior (Systems & Support) to join our CX Operations team within Revenue Operations (RevOps) . You’ll be at the intersection of automation, systems, and support—helping the CX team (Onboarding, Account Management, Support, Consultancy…) work more efficiently through reliable processes and smooth system performance. This is a hybrid role combining hands‑on system troubleshooting and workflow building. You’ll manage internal CX system tickets, solve issues in tools like HubSpot, Intercom, and Jira, and build automations that reduce manual work and recurring problems. What You’ll Do



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