German, Spanish-Speaking Customer Service Agent
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Location:
Madrid, SpainWork Model: On-siteSchedule: Morning shifts between 7h and 16h (8-hour blocks, e.
G., 7h–15h or 8h–16h)
About the Role
We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Madrid. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.
ResponsibilitiesHandle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chatProvide accurate, timely, and courteous responses to customer inquiriesResolve customer issues efficiently, escalating complex cases when necessaryMaintain detailed and accurate records of customer interactions in the CRM systemMeet individual and team performance targets (quality, productivity, and customer satisfaction)Stay up to date on product/service knowledge to provide informed supportCollaborate with team members and supervisors to continuously improve service deliveryRequirementsFluent in German (written and spoken) — C1 level or aboveFluent in Spanish (written and spoken) — C1 level or abovePrevious experience in customer service, call center, or similar client-facing role preferredStrong communication and problem-solving skills xqbhyrx Comfortable working on-site in MadridAvailable to work morning shifts (7h–16h window, 8-hour blocks)EU work authorization required (or valid permit to work in Spain)Basic computer literacy (CRM systems, MS Office, or similar tools)
What We Offer
Competitive compensation packageOn-site role in the heart of MadridOpportunities for growth and developmentSupportive team environmentTraining
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