Operations Coordinator

Overview Join to apply for the Operations Coordinator role at Alan . For this opportunity, you will be based in France , Belgium or Spain and work as part of the Operations team delivering at scale our insurance and health services. You will join a team of 50+ Operations Professionals across countries and collaborate with Engineering, Product, Care, and other teams. What we do Alan is a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. We connect private, public, and direct-to-consumer care to create a member-centric healthcare experience and strive to help people live healthier lives while helping employers maximize the value of health benefits. We work with 35K+ companies, serve 730K+ members, and have reached €540M+ ARR. Responsibilities The Operations Coordinator works on a specific subset of services (e.g., claims reimbursement, fraud, clinic operations) and is involved in: Run our Insurance or Health services processes — these are the daily operational tasks our Ops Runners perform Day-to-day follow-up and monitoring of operations Flag risks and opportunities and support improvements In detail, your missions are : Operating our processes such as invoicing or claims treatment, managing our provider network, and supporting internal teams (live and via documentation) Defining and owning the best monitoring scheme to track volumes, efficiency, SLAs, and identify risks or improvements Supervising partnerships , participating in negotiations, and ensuring business continuity Performing controls on daily operations to ensure correct decisions and identify training needs Escalating feedback and helping to prioritise initiatives to improve processes and services Continuous improvement (about 20-30% of the time): you may automate processes, improve external communications, audit processes, or automate steps using tools. Organization and scope Our Run organization consists of pools (3-7 runners) who are collectively responsible for their scope. Topics include: Alan therapy — manage therapist relationships, demand vs. supply, and lifecycle steps (hiring, onboarding, invoicing, booking management) Claims — process claims, monitor provider performance, ensure on-time glasses delivery, and maintain customer satisfaction Fraud — run checks on claims, investigate suspicious activity, and prevent fraudulent payments Setup — onboard/offboard customers smoothly and support invoicing; ensure consistent information for billing Note: we value flexibility; based on Alan’s needs and your interests, you may join different pools and explore new scopes over time. Experience and qualifications We are targeting a mid-senior level candidate. We welcome applicants from diverse backgrounds who can contribute to the Operations team, for example: Experience operating processes and services for companies during scale-up or in industrial/logistics settings Background in Support functions (Customer Support, People Operations, etc.) Customer-facingCommercial or communications experience (e.g., account management, Customer Success communications) Event coordination or related functions Skills : Passionate about delivering and optimizing top-notch operations; willing to dive into technical processes to make them clear and delightful Problem-solver with a deep, user-centric mindset and a focus on member and customer satisfaction Highly organized with strong attention to detail Excellent written and verbal communication in English and French (C1+) with high empathy Ability to work independently in a fast-paced environment and adapt to change Desire to learn and grow; willingness to work across multiple pools Nice-to-have: experience in insurance or healthcare; analytics skills to work with data Benefits Alan offers a comprehensive benefits package designed to support employee well-being and growth, including: Fair rewards with equity packages for permanent contracts Flexible office options and remote-friendly setup with home office equipment sponsorship High-quality tools: MacBook Pro, peripherals Flexible vacation policy and working hours Delightful healthcare insurance for you and dependents Country-specific commuter benefits Learning and training opportunities with budget for conferences Personal coaching from day one to support development Parental leave for new parents (permanent contracts) Important note : We hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. All groups are encouraged to apply. This description is a guide, not a checklist. Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more information. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Insurance We’ll notify you about new Operations Coordinator jobs in Barcelona, Catalonia, Spain. #J-18808-Ljbffr